Department for Transport (DfT), United Kingdom
Service Line Owner
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📍 Location: Birmingham, Hastings, Leeds, London, Swansea (Hybrid)
💷 Salary: £69,501 - £74,535 + A Civil Service Pension with an employer contribution of 28.97%
🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
About the role
As a Service Line Owner you will lead the Protect Service Line, overseeing critical security, information management and rights services that help keep the organisation secure, compliant and resilient. You'll take end-to-end responsibility for service performance, quality and outcomes, ensuring services deliver value while supporting departmental priorities. As a senior leader, you'll define and deliver the strategic vision for the service line, balancing user needs, legal obligations and policy objectives to drive continuous improvement.
Key Responsibilities
- Defining quality measures for the service, driving continuous improvement towards these measures.
- Informing and influencing stakeholders, getting consensus that enables work to progress.
- Ensuring the delivery of change that realises the outcomes and benefits of your service.
- Prioritising areas of development, balancing user needs, business requirements, and policy.
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Benefits
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
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About you
To be successful in this role you will need to have the following experience:
- Experience of working in a protective security environment and working with data of different security classifications.
- Knowledge of legislation and associated guidance in the field of information governance and a willingness to undergo the relevant qualifications.
- Experience of risk management and incident response.
- End-to-end ownership of a complex service, accountable for quality, performance and outcomes.
- Leading change and continuous improvement to realise benefits and outcomes.
- Influencing and building consensus with senior and cross organisational stakeholders.
- Securing and managing funding to deliver value for money.
- Leading and developing high-performing, inclusive teams.
📅 Apply before 11:55 pm on Wednesday 9th September 2026
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