Tata Consultancy Services
Service Management Analyst Apprenticeship
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If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”.
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Build your career in IT and service management within a large-scale public sector digital programme supporting a large complex enterprise solution providing citizen services
Gain hands-on experience supporting real-world hybrid architecture systems combining legacy platforms and AWS cloud services
Experience working in dynamic environment with exposure to multiple stakeholders and enterprise functions enabling strong understanding of IT transformations and making positive business / customer impact
The Role
As a Service Management Analyst (AWS Cloud Support Specialist Apprentice), you will work within a live public sector IT service environment supporting enterprise applications across a hybrid technology landscape providing important citizen services. This includes a combination of on-premise based COTS products and modern AWS-based cloud services, including microservices, serverless functions and containerised workloads.
You will be part of a Live Services Support (LSS) team delivering Level 3 (L3) application support, contributing to incident resolution, service improvement and operational stability. Working alongside experienced engineers and stakeholders, you will gain exposure to IT service management practices, cloud-based systems and agile ways of working, while supporting the delivery of reliable and user-focused services.
Your responsibilities:
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- Work within the Application Development & Maintenance (ADM) function supporting enterprise-scale applications
- Support monitoring and analysis of application health, performance, through enterprise monitoring tools and products
- Assist L3 support teams in investigating and resolving issues escalated from L1/L2
- Assist in diagnosing issues across hybrid environments (on-premise and AWS-hosted systems)
- Support live services in line with ITIL practices including incident, problem and service request management
- Ensure accurate logging and tracking of incidents and requests using ITSM tools (e.g. ServiceNow)
- Communicate effectively with users and stakeholders, providing updates and guidance
- Contribute to root cause analysis, documentation and knowledge base updates
- Collaborate with development and platform teams within an agile delivery model
- Support continuous service improvement and optimisation initiatives
Your Profile
Essential skills/knowledge/experience:
- Logical and analytical problem-solving ability
- Attention to detail and structured approach to managing tasks in a dynamic environment
- Enthusiasm for technology and cloud-based services
- Self-motivated with a strong willingness to learn
- Ability to work collaboratively within multi-disciplinary teams
- Strong written and verbal communication skills
- Customer-focused mindset with empathy and professionalism
- Adaptable and responsive to feedback
- Basic digital literacy including Microsoft Office tools
Desirable skills/knowledge/experience:
- Exposure to programming or scripting (any language)
- Familiarity with databases or system troubleshooting
- Awareness of APIs or microservices concepts (introductory level)
- Basic understanding/appreciation of application support or IT service management concepts
- Awareness of cloud platforms (AWS preferred)
- Office 365 product suite (Word, PPT, Excel and Copilot)
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
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We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
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