TEKsystems
Service Management Consultant
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Service Management Consultant / Operating Model Manager
📍 Sheffield (3 days onsite, 2 days remote)
📅 Contract until December 2026 with potential extension
The Opportunity
We're seeking an experienced Service Management Consultant / Operating Model Manager to support senior technology leadership within a large, complex, and highly regulated enterprise environment. This is a highly visible role that sits at the intersection of Service Management, governance, stakeholder engagement, and executive communications.
You will work closely with senior technology executives, transforming operational and technical information into clear, concise, and impactful communications that support strategic decision-making and business objectives.
Key Responsibilities
- Support senior technology leaders with executive communications and engagement activities.
- Create leadership presentations, briefing packs, governance materials, and strategic updates.
- Prepare content for leadership forums, business reviews, governance meetings, and town halls.
- Build strong relationships with senior stakeholders across technology and business functions.
- Translate complex technical and operational information into business-focused messaging.
- Produce high-quality reports and executive-level reporting packs.
- Support governance processes and ensure communications are accurate, consistent, and impactful.
- Collaborate across multiple teams to align messaging and reporting.
Required Experience
- Strong background in IT Service Management (ITSM).
- Experience with:
- Incident Management
- Problem Management
- Change Management
- Service Operations
- Service Reporting & Governance
- Recovery Time Objectives (RTOs)
- Proven experience producing executive-level presentations and communications.
- Strong stakeholder management skills with the ability to engage senior leadership.
- Experience working within large, complex organisations.
- Excellent communication, organisation, and prioritisation skills.
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Desirable
- Experience within financial services or other highly regulated environments.
- Exposure to governance, controls, and regulatory frameworks.
- Experience supporting senior technology executives.
- Experience delivering organisational change, transformation, or operating model initiatives.
- Knowledge of enterprise communication platforms such as Populo.
What We're Looking For
A confident and proactive professional who can combine Service Management expertise, executive stakeholder management, and strategic communications to become a trusted partner to senior technology leadership. You'll thrive in a fast-paced environment and be comfortable influencing stakeholders at all levels.
Job Title: Service Management Consultant
Location: Sheffield, UK
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
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To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
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