iXceed Solutions
Service Management Operating Model Manager
Sheffield
Posted about 13 hours ago
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Job Title: Service Management Operating Model Manager
Location: Sheffield, UK
Employment Type: Contract
About the Role
Key Responsibility Areas
Leadership & Executive Support
- Develop executive-level presentations, briefing packs, talking points, leadership updates, and strategic messaging.
- Support leadership forums, town halls, governance meetings, business reviews, and executive engagements.
- Ensure leadership priorities, decisions, and strategic direction are clearly articulated and consistently understood across stakeholder groups.
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Stakeholder Engagement & Organisational Effectiveness
- Develop and execute stakeholder engagement plans supporting organisational priorities and strategic initiatives.
- Build and maintain strong relationships across Service Management, CTO Infrastructure, and the wider Technology organisation.
- Ensure key updates, decisions, and organisational priorities are effectively cascaded and understood.
- Support leadership visibility, employee engagement, and organisational effectiveness initiatives.
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Executive Content & Narrative Development
- Create high-quality executive presentations, briefing materials, strategic updates, and leadership content.
- Translate complex operational, service, and transformation topics into concise, audience-appropriate narratives.
- Develop compelling materials that support leadership decision-making, stakeholder engagement, and organisational alignment.
- Ensure all outputs are professional, accurate, insightful, and aligned with executive expectations.
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Skills
Executive Presentations
Stakeholder Engagement
Strategic Messaging
Service Management
Organizational Effectiveness
Narrative Development
Governance
Business Reviews
Leadership Support
Strategic Planning