VENTURE-PEOPLE LIMITED
Service Manager
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Company Description
Venture People is an award-winning organization providing specialist accommodation and community-based services for individuals with mental health needs, neurodiversity, and related complex challenges. The organization was created by professionals who saw an unmet need and wanted to offer trauma-informed, recovery-focused pathways that promote independence in the community. Venture People works within a culture of therapeutic optimism, giving people information, skills, and hope to regain confidence and move toward greater independence. The service is designed to be progressive rather than lifelong, offering intensive support that is gradually reduced as each person grows. Venture People values respect, equity, and continuous improvement, actively listening to everyone involved to shape what high-quality care and support should look like.
Role Description
The Service Manager is a full-time, on-site role based in Eastbourne. This role is responsible for the day-to-day management of specialist accommodation and community-based services, ensuring high-quality support for individuals with mental health needs, neurodiversity, and complex needs.
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Key tasks include:
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- Overseeing service delivery
- Supervising and supporting team members
- Coordinating care pathways
- Maintaining trauma-informed and recovery-focused practices
The Service Manager will monitor operational performance, manage budgets and resources, and ensure compliance with relevant regulations, policies, and quality standards. The role also involves working collaboratively with colleagues, external partners, and people using the service to continuously improve outcomes and the overall experience.
Qualifications
- Experience in service management or leadership within health, social care, or supported living settings, ideally working with mental health, neurodiversity, or complex needs.
- Strong skills in team supervision, coaching, and performance management, with the ability to build a positive, inclusive, and therapeutic culture.
- Knowledge of trauma-informed and recovery-focused approaches, safeguarding practices, and relevant health and social care regulations.
- Excellent communication, relationship-building, and conflict-resolution skills, with the ability to engage effectively with individuals, families, and professional partners.
- Competence in planning, organizing, and prioritizing workloads, including managing budgets, resources, and service improvement projects.
- Relevant professional qualification in health, social care, psychology, nursing, social work, or a related field, or equivalent experience.
- Proficiency in basic IT systems and record-keeping, with attention to accuracy, confidentiality, and data protection requirements.
- Commitment to equality, diversity, and inclusion, and to promoting the rights, dignity, and independence of people using the service.
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Jessica, London
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