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Lead with purpose. Deliver lasting impact.
At Stonewater, we believe everyone deserves the opportunity to live independently, thrive within their community, and achieve their ambitions.
We're looking for an experienced and passionate Service Manager to lead our five Supported Living services in Swindon (Swindon Foyer, Radnor Lodge, Wiltshire House, Ellis House and Milton Road), and help shape exceptional outcomes for people with diverse support needs.
This is a rewarding leadership role where you'll inspire and develop a dedicated team, champion customer-focused services, and ensure the delivery of high-quality, person-centred support. If you're motivated by making a genuine difference and have experience within supported housing, social care, homelessness, mental health, learning disabilities, or young people's services, we'd love to hear from you!
About the role
As Service Manager, you'll take overall responsibility for the day-to-day management, quality, and performance of your services. You'll lead and support a team of colleagues to deliver exceptional customer experiences, while ensuring compliance, safeguarding, health and safety, and service standards are consistently achieved.
You'll work closely with customers, local authorities, commissioners, and partner agencies to create positive outcomes and ensure customer voice and co-production remain at the heart of everything we do.
Key responsibilities include:
- Leading, coaching and developing a high-performing team.
- Driving excellent person-centred support planning and customer outcomes.
- Championing customer involvement and co-production.
- Monitoring service performance, quality standards and KPIs.
- Managing occupancy, lettings, income collection and service budgets.
- Ensuring robust safeguarding practices and risk management.
- Building strong partnerships with external agencies and commissioners.
- Supporting customers to access employment, education and training opportunities.
- Embedding trauma-informed and psychologically informed approaches across the service.
- Promoting equality, diversity and inclusion in all aspects of service delivery.
- Participating in an on-call rota to support operational resilience when required.
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About you
We're looking for someone who combines strong operational leadership with genuine compassion and a commitment to delivering excellent services.
You'll ideally have:
- Experience in a management or team leadership role within Supported Living, Supported Housing, Social Care, Homelessness, Mental Health, Learning Disability or Young People's Services.
- A Level 3 qualification (or equivalent experience) within housing, support, health or social care.
- Strong knowledge of person-centred support, safeguarding, risk management and supported housing services.
- Experience leading and motivating teams in a busy, fast-paced environment.
- An understanding of housing and tenancy-related legislation.
- Excellent communication, relationship-building and stakeholder management skills.
- A passion for improving lives and delivering inclusive services that celebrate diversity and individuality.
Job Description - Service Manager
Why join Stonewater?
At Stonewater, you're not just taking on a management position, you're joining a values-driven organisation committed to creating brighter futures for our customers.
In return, you'll benefit from:
- A meaningful role where you can make a real difference every day.
- Ongoing learning, development and career progression opportunities.
- A collaborative and supportive leadership team.
- The chance to influence service development and innovation.
- A workplace that values wellbeing, inclusion and personal growth.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.
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This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.
Discover Stonewater:
Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.
Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.
Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.
Are you ready to #DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
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