Recovery Focus
Service Manager
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Service Manager
Location: East Molesey, Surrey
Working Hours: 37 hours
Contract Type: Permanent
Salary: £35,920.00 - £51,640.00 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a Real Difference in Your Community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing, or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.
About the Role
We are seeking an experienced and passionate Service Manager to lead our 12-hour Supported Housing service for people with mental health needs.
You will be responsible for delivering safe, effective, and high-quality support, leading a staff team, and ensuring excellent outcomes for service users. This is a great opportunity to shape a growing service and make a real difference.
Key Responsibilities
- Lead and manage day-to-day service delivery
- Ensure high-quality assessments, support planning, and recovery-focused interventions
- Manage, develop, and support staff teams
- Oversee service performance, compliance, and quality standards
- Manage budgets and resources effectively
- Monitor performance data and drive continuous improvement
- Maintain strong partnerships with stakeholders and represent the service externally
- Ensure health & safety, safeguarding, and regulatory compliance
- Promote inclusive and accessible services
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What You’ll Do
- Provide strategic leadership and day-to-day management for the service.
- Develop and maintain strong partnerships with key stakeholders, providers, and community organisations.
- Ensure delivery of high-quality, evidence-based models of care to young people, children, and families.
- Lead, motivate, and support a team of skilled staff, ensuring effective supervision and guidance.
- Ensure compliance with all statutory, regulatory, and safeguarding requirements.
- Foster a culture of continuous improvement, innovation, and high performance.
To Succeed in This Role, You’ll Need:
- A relevant professional qualification in health, social care, or a related field.
- Experience delivering models of care to young people, children, and families affected by substance misuse.
- A proven track record of leadership, staff management, and delivering high-quality services.
- Excellent communication skills with the ability to build strong relationships with stakeholders and service users.
- Strong analytical and problem-solving skills, with the ability to interpret data and shape effective service strategies.
- Solid knowledge of the substance misuse sector and the wider health and social care landscape.
About Waythrough
Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.
With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.
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Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
How to Apply
If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.
Closing Date: 2026-08-18
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