Pybus Recruitment
Service Manager
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Service Manager – New Southgate
Salary - £45000, £65000 OTE plus £15000 over achievement bonus - £80000
Want to be the best you can be? It's what drives us too.
Pybus Recruitment is currently recruiting for an Service Manager on behalf of an automotive retailer in New Southgate. This could be an experienced Manager or an Assistant looking for a new challenge.
Working within the aftersales department, you will play a key role in the dealership, leading the service and parts operation while delivering an outstanding customer experience reporting into the Aftersales Manager. You will possess excellent communication and organisational skills and be confident dealing with customers and colleagues both face-to-face and over the phone.
This is an excellent opportunity to join a successful automotive business where you can develop your career and make a significant impact on the performance of the aftersales operation.
What You'll Do Day to Day
- Manage the aftersales teams including Parts, Vehicle Technicians, and Service Advisors
- Coach, develop, and motivate team members
- Monitor performance against agreed targets and budgets
- Analyse operational performance and identify areas for improvement
- Implement processes and strategies to maximise customer satisfaction and profitability
- Ensure the highest standards of service delivery are maintained
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Helpful Skills and Qualifications
Don't worry about ticking off every single skill. If you're passionate about delivering exceptional customer experiences and leading successful teams, we'd love to hear from you.
- Previous experience within the automotive industry
- Strong understanding of aftersales operations and the motor trade
- Proven ability to influence, motivate, and manage teams effectively
- Methodical and organised approach to workload management
- Ability to prioritise tasks and consistently meet deadlines
- Strong commercial awareness and customer service focus
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
About the Opportunity
This role offers the chance to join a well-established automotive retailer. You will be responsible for leading a successful aftersales operation, driving customer satisfaction, team development, and business performance.
Core Values
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We are looking for individuals who demonstrate:
- Respect
- Integrity
- Transparency
- Teamwork
- Professionalism
These values underpin everything we do, from customer interactions and business operations to supporting colleagues and engaging with the wider community.
To apply
Please contact Pybus Recruitment.
Requirements
- Previous experience within the automotive industry
- Strong understanding of aftersales operations and the motor trade
- Proven ability to influence, motivate, and manage teams effectively
- Methodical and organised approach to workload management
- Ability to prioritise tasks and consistently meet deadlines
- Strong commercial awareness and customer service focus
Benefits
- 33 days annual leave including bank holidays
- Retail and lifestyle discounts
- Vehicle purchase and servicing discounts
- Company pension scheme
- Family-friendly policies
- Cycle-to-work scheme
- Employee wellbeing support
- Access to healthcare professionals
- Paid volunteering day
- Share purchase opportunities (where applicable)
- Employee referral bonus scheme
- Ongoing training and development opportunities
- Life assurance cover
- Flexible working options may be available
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