Serco Plc
Service Manager
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Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Hamworthy Barracks - On site role
Permanent, Full time
Salary: £40,000 - £44,000
We are seeking an experienced Service Manager to act as the single point of contact between VIVO, the Head of Establishment and Defence Infrastructure Organisation for all Hard FM service delivery matters on site.
In this pivotal role, you will lead the delivery of all reactive and planned maintenance activities, ensuring services are delivered safely, compliantly and in line with statutory and Ministry of Defence requirements. You will manage the performance of both direct teams and supply partners to ensure KPIs are consistently achieved, documentation is accurately maintained within CAFM systems, and customer issues and complaints are resolved promptly and professionally.
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You will develop a strong understanding of the operational role and priorities of each establishment, working closely with Heads of Establishment to ensure maintenance activity supports unit outputs. This includes maintaining Establishment Specific Task Schedules (ESTS), Forward Additional Services Plans (FASP) and drafting Statements of Need to support sustain, maintain and change requirements across the estate.
A key element of the role is overseeing statutory compliance, ensuring any overdue mandatory tasks are appropriately risk-managed in consultation with stakeholders. You will also identify opportunities to support Ministry of Defence Net Zero objectives, initiating Billable Works where appropriate. The role includes participation in the on-call rota.
About you
You will have a strong background in FM service delivery and IT skills, ideally within a regulated or defence environment, with experience managing maintenance services, teams and supply partners. You will bring a sound understanding of safe systems of work, statutory compliance and customer-focused service delivery. Technical qualifications in a building services or engineering discipline, along with IOSH (or equivalent), emergency first aid and fire safety training are essential, as is experience acting as or supporting Asbestos and Legionella Responsible Persons.
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If you are a confident communicator, performance-driven and comfortable working with senior stakeholders in a complex operational environment, this is an excellent opportunity to make a real impact.
What We Offer
- 6% employee matched pension contribution
- 25 days annual leave
- Single private medical cover
- Life assurance 2x annual salary
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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