Cultura Connect
Service Manager
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The Opportunity
Are you a driven people leader ready to be the key point of contact and go the extra mile to uphold the high standards and reputation of a global leader?
As Service Manager, you’ll take a key leadership role across the Midlands, leading and developing a team ensuring they have the support, resources, and direction to deliver an exceptional service on farm. You’ll be at the heart of the operation, managing rotas and resources, supporting performance and development, and working closely with the wider business to ensure a seamless service for farmers. This is a role for a driven, organised, and people-focused individual who enjoys making a difference, someone who builds strong relationships, solves problems, embraces change, and is willing to go the extra mile to get the job done.
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Role Responsibilities
- Lead and develop a team, overseeing recruitment, onboarding, performance reviews, training, and ongoing development
- Plan and manage rotas and farm coverage, ensuring efficient resource allocation, reliable service delivery, and effective day-to-day operational support
- Build strong relationships with farmers, working closely with the wider team to deliver a high-quality, responsive customer service
- Maintain high standards of biosecurity, health & safety, and regulatory compliance, ensuring consistent and professional service delivery
- Represent the business at customer meetings, industry events, and other activities
Skills you will need
Essential
- Proven experience of managing and leading a team
- Strong leadership skills, with the ability to motivate and manage a field-based team
- Knowledge and understanding of the agricultural industry
- Highly organised and process-driven, with a focus on continuous improvement
- Excellent planning skills, with the ability to manage rotas and resources efficiently
- Strong communication and relationship-building skills
- Excellent customer-focused approach
- Good problem-solving skills, with a practical and proactive approach
- Dedicated and committed, with a willingness to go the extra mile when required
- Flexible and adaptable to change
- Full UK driving licence and willingness to travel
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Remuneration
A competitive salary and benefits package including a company car, commensurate with the candidate’s level of experience.
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