Priory
Service Manager
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Registered Service Manager – Residential Addictions
Full Time | 37.5 Hours | On Site
Salary £55,000- £65,000 Depending on experience
Lead the launch of a new residential addiction service and shape something from the ground up.
Priory is opening Horizon House in Nottingham, and we’re looking for an experienced Service Manager to play a pivotal role in bringing it to life.
The successful candidate will be required to become the CQC Registered Manager for Horizon House, holding overall responsibility for the safe, effective and compliant operation of the service.
Horizon House is part of our therapy-led model of addiction treatment, placing high-quality care, structured recovery and personalised support at the centre of everything we do.
This is an opportunity to build and lead a brand-new service, create a strong and accountable team culture, and establish the standards, reputation and operational foundations needed for long-term success.
As part of our expanding network of residential addiction services, Horizon House will deliver our pioneering Flourish programme in a calm, therapeutic environment designed for recovery.
Key Responsibilities
As Service Manager, you will lead the day-to-day running of this therapy-led residential service, creating a safe, supportive and high-performing environment for clients and colleagues.
You will hold overall responsibility for quality, regulatory compliance, safeguarding, workforce and operational performance, working closely with the Therapy Lead and wider leadership team to deliver consistently strong outcomes.
You will also take ownership of the service’s commercial performance and development, including staffing, occupancy and budget control, while building strong relationships with commissioners, referrers and professional partners.
About Flourish
Delivered by qualified therapists in a non-medical setting, Flourish offers a distinct alternative to traditional hospital-based treatment.
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Designed for individuals who do not require medical detox or ongoing clinical intervention, the programme focuses on structured therapy, meaningful community connection, and practical tools to support lasting recovery.
Please review our current webpage and material about this service:
- VIDEO: Flourish
Further details can be found in the attached job description.
Skills, Knowledge & Expertise
We are looking for an experienced service leader with a strong understanding of addiction treatment and recovery, together with the operational judgement and leadership capability needed to take full accountability for a regulated residential service.
You will be comfortable leading specialist and multidisciplinary colleagues, including professionals whose clinical or therapeutic expertise may sit outside your own professional background, while maintaining clear accountability for service quality, consistency and performance.
We’re particularly interested in candidates who have:
- Significant experience within addiction or substance misuse services
- A proven track record as a Service Manager, or equivalent senior operational leader, within a regulated care, treatment or specialist service
- Strong knowledge of CQC requirements, safeguarding, governance and quality standards
- Experience of leading multidisciplinary or specialist teams
- Strong communication and stakeholder-management skills, including working with external professionals and partners
- A clear commitment to person-centred, recovery-focused care
It would be beneficial (but not essential) if you also have:
- Previous experience as a CQC Registered Manager
- Experience of opening, mobilising or developing a residential service
- Experience working with Local Authority commissioners
- A service-specific qualification in addiction
- Professional registration such as NMC, HCPC or Social Work England
Job Benefits
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
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- Free on-site parking
- Birthday Holiday - Your Birthday as an extra days annual leave
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Long service award
- Refer a friend bonuses
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
About Priory
Priory is the UK’s leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions – including depression, anxiety, eating disorders and children’s mental health – and provide residential and supported living care for autistic adults, people with a learning disability, Prader–Willi Syndrome, brain injuries and older people.
We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.
For agency enquiries and applications, please view our legal statement here.
All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check.
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