Guinness
Service Manager
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About the Role
Our Repairs and Maintenance team is seeking an experienced Service Manager to join the Guinness Property team in Havant. This is a permanent position working 40 hours per week, covering operational hours between 8:00 am and 7:00 pm, Monday to Friday, plus Saturday mornings. Later shifts and Saturday coverage are shared on a rota basis.
This role leads and supports an area-based operational team in delivering a high-quality Responsive Repairs service. You will drive performance, ensure excellent customer outcomes, and maintain high standards of service delivery across the team.
We currently operate a hybrid working model, combining office, site-based, and home working. A works van will be provided for business use. As this role covers Portsmouth, Waterlooville, and the surrounding areas, the successful candidate should be based within these locations or within a reasonable commuting distance to support operational requirements effectively.
What we are looking for
You will have experience leading, managing, and developing operational teams, together with a strong understanding of building construction, social housing repairs, and relevant health and safety legislation. You will also have practical trade experience, supported by a relevant NVQ or City & Guilds qualification.
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In addition, you will be able to demonstrate the following:
Essential skills and experience
- Up-to-date knowledge of building construction, maintenance, repairs, and safety legislation.
- Experience leading, managing, developing, and motivating teams.
- Strong knowledge of housing sector best practice and relevant legislation.
- Experience of subcontractor management.
- Proven ability to deliver a high-quality, customer-focused repairs service.
- Experience using repairs management information systems.
- Excellent written and verbal communication skills.
- Ability to effectively manage and improve operational team performance.
- A commitment to demonstrating the Guinness Behaviours.
Desirable skills and experience
- Experience working as part of a management team delivering frontline services.
- Excellent organizational and time management skills.
Qualifications:
Essential
- Relevant technical qualification, such as a Trade NVQ Level 3 or equivalent.
- NVQ Level 3 in First Line Management.
Desirable
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- Site Management Safety Training Scheme (SMSTS) qualification.
Additional Information
This position is subject to a Basic DBS check, which will be funded by The Guinness Partnership.
If you would like to learn more about the responsibilities of the role and ensure that you meet the essential criteria, please refer to the role profile.
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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business, and to be a great place to work. Because everything we do is about our residents, our communities, and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
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