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Service Manager
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Service Manager
Location
Northern Ireland, Northern England, Scotland, UK
Contract
Permanent
Package
Salary £42,230 a year, plus pension contributions matched up to 10% and access to flexible benefits that support your development, wellbeing and everyday life.
About the Role
We are seeking a Service Manager to lead the delivery of NMR's milk recording service across Northern Ireland, Scotland and the northern counties of England. You'll manage a distributed team of Area Coordinators, making sure farms receive a reliable service while balancing the time and capacity of the people delivering it.
This is an operations and resource-planning role, you'll work with the Service Resource department when contractors are needed, and improve how service is delivered across the region. The service and commercial teams have recently been separated, so you'll have scope to shape a more consistent way of working and build productive relationships across that change.
What you'll do
- Plan and adapt coverage across farms, using the Area Coordinators' capacity effectively and working with the Service Resource department when additional contractor support is needed.
- Lead, support and develop a remote team of Area Coordinators, keeping in touch with them and spending time alongside them in the field.
- Resolve service issues and respond when plans change at short notice, with a focus on timely delivery and customer satisfaction.
- Set regional KPIs and monitor the cost of delivering service against revenue, alongside data quality, customer satisfaction and employee satisfaction.
- Identify ways to standardise service delivery and make better use of field resources, including as more data work moves into the office.
- Work with commercial colleagues while taking accountability for service delivery in your region.
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What you'll bring
- Strong resource planning and operational judgement: you can reorganise routes, workloads and available capacity when circumstances change, rather than simply replacing like for like.
- Experience managing people, ideally across different locations, and an approach that supports the team without overloading them.
- The resilience to handle competing priorities and pushback, and the initiative to propose practical improvements.
- Confidence visiting farms, you don't need a dairy or agricultural background; experience in logistics, field operations or another service with distributed teams could be just as relevant.
Location and travel
You'll live within the region, which covers Northern Ireland, Scotland and the northern counties of England. Expect to spend roughly two days a week out with the team or visiting farms and the rest working from home, with flexibility as needs change. Travel to Northern Ireland is likely to be needed for a couple of days approximately every other month; some weeks will involve more travel than others.
About The Company
Decoding milk data, building robust insights.
When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits - these are just some of the ways we reward you - from day one.
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About Us
We’re National Milk Records (NMR) a part of the AB Agri community committed to investing in an innovative range of milk quality, herd health and genomic testing services, generating data and building robust insights that empower farmers to make informed decisions on cow productivity.
We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.
Application Notes
We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can - it will only take a few minutes.
When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive - or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions, and this won’t affect your application.
Apply today or contact our recruitment team for more information.
Agencies and media sales
AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.
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