Young Gloucestershire
Service Manager
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Company Description
Young Gloucestershire (YG) is a countywide charity that supports disadvantaged young people aged 11–25 who are experiencing significant challenges in their lives. The organisation provides practical support for those dealing with issues such as disruptive home environments, caring responsibilities, or mental health concerns. YG helps young people build confidence and develop essential skills so they can move into employment, education, or training. Guided by a vision for young people to gain the motivation and skills to positively impact their lives, YG creates opportunities that educate, inform, and inspire. The charity works collaboratively with partners and communities across Gloucestershire to ensure accessible, impactful services.
Role Description
The Service Manager is a full-time, on-site role based in Gloucestershire, responsible for overseeing the delivery of high-quality support services for young people. This role involves managing day-to-day operations of projects and programs, including staff supervision, workload planning, and performance monitoring. The Service Manager will coordinate referrals, maintain effective relationships with partner agencies, and ensure services are accessible, safe, and responsive to the needs of young people. They will lead on service development, including monitoring outcomes, reporting to senior leadership and funders, and identifying improvements based on feedback and data. The role also includes compliance with relevant policies and safeguarding standards, and representing YG at meetings, events, and stakeholder forums.
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Skill and Knowledge Requirements
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- Experience in service management or team leadership within youth work, social care, education, or a related support setting.
- Proven ability to design, deliver, and evaluate programs that support disadvantaged young people toward positive outcomes.
- Strong skills in staff supervision, coaching, and performance management, with the ability to build collaborative, inclusive teams.
- Competence in safeguarding, risk assessment, and maintaining safe, trauma-informed practice with young people.
- Excellent communication, relationship-building, and stakeholder engagement skills with young people, colleagues, and external partners.
- Ability to manage budgets, monitor KPIs, produce clear reports, and use data and digital tools to inform service improvement.
- Organizational and problem-solving skills, including prioritizing workloads, meeting deadlines, and adapting to changing needs.
- Knowledge of issues affecting disadvantaged young people, such as mental health, caring responsibilities, and employment barriers.
- Relevant qualification in youth work, social work, education, community development, or equivalent professional experience.
- Commitment to equality, diversity, and inclusion, and to empowering young people to participate in shaping services.
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