iXceed Solutions
Service Manager
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Role Title: Service Manager - Insurance (Specialty Insurance, Guidewire & Verisk)
Work mode: Hybrid, 2 days WFO/week
Contract duration: 6 months
Location: London, UK
Minimum years of experience: 10
Job Summary
We are seeking an experienced Service Manager with strong expertise in the Insurance domain, specifically within Specialty Insurance lines, coupled with hands-on experience in Guidewire applications and Verisk Rulebook configuration/exposure. The ideal candidate will be responsible for managing end-to-end service delivery, application support, stakeholder management, incident and problem management, and driving operational excellence across insurance technology platforms.
Key Responsibilities
Service Management & Operations
- Lead end-to-end service delivery for insurance applications and platforms.
- Manage application support, production operations, incident management, problem management, and change management processes.
- Ensure adherence to SLAs, KPIs, OLAs, and regulatory compliance requirements.
- Drive service improvement initiatives to enhance operational efficiency and customer satisfaction.
- Conduct service reviews and governance meetings with business and technology stakeholders.
- Manage Major Incident Management (MIM) processes and coordinate resolution activities.
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Verisk Rulebook Exposure
- Manage insurance rating and underwriting rule implementation using Verisk Rulebook.
- Ensure seamless integration between Guidewire applications and Verisk products.
- Collaborate with business teams for rule changes, compliance updates, and product enhancements.
- Support testing and deployment of new rating algorithms, forms, and regulatory updates.
Stakeholder & Vendor Management
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- Act as the primary point of contact for business stakeholders and clients.
- Coordinate with third-party vendors, product teams, and offshore/onshore support teams.
- Manage escalations and ensure timely resolution of critical issues.
- Prepare executive-level dashboards and service reports.
Guidewire Management
- Manage and support Guidewire platform components:
- Coordinate production releases, patch management, and environment management activities.
Required Skills
Insurance Domain
- Specialty Insurance
- Commercial Insurance
- Property & Casualty (P&C)
- Underwriting Operations
- Policy Administration
- Claims Lifecycle
- Rating & Quoting
Technical Skills
- Guidewire PolicyCenter
- Guidewire BillingCenter
- Guidewire ClaimCenter
- Verisk Rulebook
- Insurance Rating Engines
- API Integrations
- SQL
- Production Support
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