Independence Matters
Service Manager
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Location: PAS East – Great Yarmouth Community Hub
Salary/Contract: £40,766.50 per annum, Full-Time 37 hours per week, Permanent
Do you thrive in a changing environment and get a buzz from embracing new ways of working?
Can you engage and motivate colleagues to consistently delight our customers?
Would you like to join an amazing company that puts each and every individual at the centre of its business?
Independence Matters provide support opportunities for adults with learning disabilities, young people in transition, and those living with dementia across the whole of Norfolk. Our mission is to empower individuals, their families, and carers, to live the lives they choose and remain independent.
As a Service Manager you will be responsible for leading the delivery of outstanding services and leading a direct team to deliver community-based support.
In addition to the above, you will ensure new business is integrated and new processes are embedded into operations and all Governance monitoring, reporting, and actions are completed as required.
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For further information, please visit our website to view the Job Description.
What We Offer
- Competitive pay & great rewards
- Generous leave: 20 days rising to 25 (pro rata for part-time)
- Training & development with recognised qualifications
- Ongoing support: 24/7 counselling services, health & wellbeing benefits
- Exclusive perks: Blue Light Card, discounts, and more
- Occupational sick pay from day one
- Free parking & discounted travel
You Will Need
- Proven experience as a Manager within the social care sector
- An excellent understanding of the customer and demonstrable experience of developing and delivering services that are customer focused
- Hold/Working Towards a Level 5 leadership/management qualification or equivalent
- A range of ICT skills, including Microsoft Office, and an appetite to embrace the digitalisation agenda
- Experience as a motivational and inspiring people manager
- Excellent communication skills
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Other Requirements
- An Enhanced DBS check with Children and Adults barring is required for this role
- Essential: the applicant holds a Full UK driving licence and use of a vehicle with business insurance
- To undertake designated out-of-hours, on-call duties for advice and guidance
We are proud of our commitment to our Disability Confident Award.
If you have a disability or any specific requirements that may require reasonable adjustments for you to attend an interview, we would be happy to accommodate.
Independence Matters does not offer sponsorship opportunities.
Closing Date: 1st September 2026
Interview Date: 9th September 2026
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