Progress Residential®
Service Manager - BTR
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As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
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Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
Pay Range: $33-$34/hrly
Position Summary
The Service Manager Build to Rent coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. The Service Manager Build to Rent will be responsible for multiple site visits weekly and running between one and four communities simultaneously. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions
- Completes weekly/daily maintenance employee schedules, communicating assignments to maintenance staff while assisting with touring property daily to look for needed maintenance and liability hazards. Repairing hazards or assigning completion of these tasks to the maintenance team.
- Use of personal vehicle for transportation of tools, etc. No golf carts on site.
- Exhibits strong ability to use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
- Responsible for the daily upkeep of the grounds and appearance of the property including assistance with interior/exterior rehabilitation and construction projects.
- Responsible for the upkeep and security of all property-issued tools.
- Keeps abreast of relevant industry issues, government regulations and restrictions concerning maintenance procedures and incorporates them into planning and decision-making.
- Participates in the site staffing needs in conjunction with the Community Manager Build to Rent.
- Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training. Importance regarding safety and skill training for all maintenance employees. May assist with completing written property safety audits.
- Other duties as assigned.
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Minimum Qualifications/Skills
- Minimum of two years or more experience with progressive maintenance, safety, and all major types of heating and air conditioning, construction background including, but not limited to: foundations, framing, roofing, plumbing and electrical.
- Working knowledge of building maintenance, repair, and preventative maintenance programs, irrigation and pool systems, large and small appliance repair.
- Ability to work remotely if necessary.
- A positive, motivating and team-oriented attitude.
- Strong organization skills; being able to manage warranty requests with multiple vendors.
- Basic computer skills/knowledge required to perform job functions.
- Ability to work independently with minimal supervision and excellent time management skills; ability to prioritize work functions.
- Strong communication and interpersonal skills, and a positive, team-oriented attitude.
- Ability to work with a diverse group of people and customers.
- Required to provide own (industry specific) hand tools.
- A valid driver’s license and/or reliable transportation required.
- Ability to travel to and work onsite up to a minimum of 95% of the time.
- HVAC certification.
- E.P.A Certification required (Type II – domestic HVAC systems).
- CPO (Certified Pool Operator) required.
- CAMT preferred or ability to obtain within the first year of employment.
- HVAC, supply purchasing and bidding experience helpful.
- E.P.A 410A certification preferred or ability to obtain within the first year of employment.
- Working knowledge of Microbial Growth preferred.
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Work Schedule
Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.
Physical Requirements/Environment
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Lifting at least 50 pounds.
- Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
- Exposure to all weather conditions.
- Operation of a motor equipment/vehicle onsite, if applicable.
- The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.
- Ability to work with both hands for frequent grasping and manipulation.
- Push or pull items and reaching overhead.
What You Can Expect From Us
- Competitive Compensation - Including performance-based bonuses that reward your contributions.
- Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
- Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
- Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
- A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
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