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Service Manager
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Service Manager - Women's Service
We are seeking a Service Manager to lead our women's service based in Brighton. In this role, you will support your team to deliver person-centred care and support to residents who reside within our refuge accommodation, which includes women and children surviving domestic abuse, many of whom are living with trauma. We are looking for someone who really cares about the rights of women and their children to join our Brighton service.
You will be a natural leader, able to support a team with your knowledge and experience to provide the best support to the residents through empowerment and upskilling.
The service provides a much-needed safe space and support for women to feel empowered in their healing journey and to feel secure in their independence, strength, and skill. The successful candidate will support in leading the service and will develop their team, which consists of support mentors and children and family workers. We are seeking a passionate, driven, and motivated colleague to lead this service in a trauma-informed and inclusive way.
You will support us in continuing to work in a trauma-informed way, and create a psychologically informed environment, which supports us in creating a safe, respectful, and responsive environment which puts our people and communities at the forefront. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
Key Responsibilities Include
- Line Management and Leadership: Offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development.
- Encourage Productivity: Engaging and supporting the wellbeing of the team through regular check-ins, training, meetings, and supervisions.
- Support Day-to-Day Tasks: Within the service, supporting the team to deliver the best possible outcomes with their residents.
- Operational Delivery: Leading the day-to-day operational delivery of the service.
- Risk Management: Ownership, ensuring processes and policies are followed.
- Property and Housing Management: Ensuring accommodation standards, timely maintenance, and reporting.
- Service Quality: Striving to ensure excellence and quality in our service delivery.
- Financial Management: Managing the service budget with cost-saving mechanisms.
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About You
We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. We are seeking a passionate, driven leader to run this service and make a real difference for people with multiple and complex needs.
You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.
- Previous leadership experience, and ability to take responsibility for the full service, ensuring service outcomes, KPIs, and requirements are met.
- Demonstratable experience in leading a service/team in a similar capacity.
- Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs.
- Experience working with domestic abuse and the systemic barriers faced by women.
- Ability to provide high-quality support and line management to staff.
- Ability to motivate and empower a team to achieve KPIs.
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery, including resident-related queries.
- Ability to promote the service externally to enhance reputation in the area and with partner organisations.
- Ability to work flexibly to meet the demands and needs of the service. For example, provide an emergency on-call service as and when required in case of emergency.
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.
What We Offer
- 25 days (Full-time equivalent) annual leave, increasing with the length of service.
- Employer Pension Contribution.
- Eligibility to register with Blue Light Discount Card.
- Access to discounted tickets for music events, shows, sports, and more.
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work.
- Training and Development, including access to courses, upskilling, and progression plans.
- Employee Assistance Programme, including counselling.
- Life Assurance Scheme.
- Cycle-to-work scheme.
- Annual Staff Awards.
- EDI Ambassador programme.
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About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent, and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improve lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change.
Further details can be found on our website here: Theory of Change - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
For Recruitment related enquiries, or if you need support with making your application, for example, due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us, and we will arrange to call you back.
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