Moorfields Eye Hospital, London, Fellowship
Service Manager - External and Cataract
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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity, and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
An exciting 12-month fixed term/secondment opportunity within the Cataract and External Diseases Services at Moorfields City Road, as we look ahead to implementing a full EPR and moving hospital sites within the next 12-months.
The post holder will work closely with the Deputy Divisional Manager, and be responsible for a number of key service delivery areas within the services.
The post holder will be expected to exercise initiative, prioritise conflicting work demands, and communicate effectively with the multi-disciplinary team, as well as internal and external departments, to ensure we continue to achieve excellence in patient care.
The post-holder will lead on ensuring targets are achieved and will take forward agreed projects to improve service delivery and patient experience.
They will be required to lead on key areas of performance and activity including data management, coding, and financial monitoring. The post holder will need to problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical and administrative colleagues.
Main duties of the job
- Exercise delegated authority on behalf of the Deputy Divisional Manager to resolve day-to-day management issues within the ophthalmology subspecialty services, ensuring they are of a consistently high quality and deliver excellent patient experience. This will involve helping the clinical teams to resolve their operational issues ranging from basic administration problems to more complex issues requiring the support and agreement of large teams of people.
- Lead on the preparedness of the services in the build up to the new EPR and hospital move, and then with the Clinical Directors and Lead Nurses, take ownership of the move plans to safely move to the new building.
- To support the Trust’s performance management framework and to monitor the performance of sub-specialty services against all key dimensions within the framework.
- This includes analysing and reporting service level activity to a range of audiences.
- Analysing demand and capacity for inpatient and outpatient activity, and contributing to pathway mapping as requested.
- To ensure that administrative functions are delivered to a high standard and ensure Trust standard operating procedures are adhered to.
- To ensure the establishment and maintenance of good relationships and communication throughout Trust, promoting a culture where clinical and other staff are actively involved in decisions on how ophthalmology services are provided and targets delivered.
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Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed Job Description And Main Responsibilities
- To be responsible for monitoring and analysing relevant data e.g. activity, scorecards, ensuring data is validated and appropriate action is taken to resolve problems with any performance issues highlighted to the Deputy Divisional Manager.
- To take a lead in monitoring and improving the quality of clinical coding, working in partnership with clinicians, administration staff, and the outsourced coding team.
- To work with patients and administrative, nursing, and medical staff to achieve sustained improvements, including in the following areas:
- Outpatient efficiency: for example DNAs and hospital cancellations
- Clinical quality and governance: especially infection control and SOP compliance, patient satisfaction, financial efficiency: for example coding depth and accuracy and patient access.
- To complete ad-hoc tasks and projects at the request of the Deputy Divisional Manager.
- To deputise for the Deputy Divisional Manager where appropriate.
- To ensure waiting time breaches are avoided wherever possible, but escalated in a timely manner if this is not possible.
Person specification
Education & Knowledge
Essential criteria
- Educated to degree level or equivalent knowledge, skills, and management experience
- Previous operational management experience within the acute sector or similarly complex organisation.
Desirable criteria
- Knowledge of Ophthalmology targets and pathways
- Knowledge of service improvement tools and techniques
Experience
Essential criteria
- Proven track record of meeting significant national targets
- Budget management experience, including reducing costs, monitoring, and determining corrective action
- Experience of staff management, including setting objectives, team and individual appraisal, recruitment, and disciplinary issues
- Proven track record of success in managing change.
- Evidence of report writing and presenting skills.
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Desirable criteria
- Experience of implementing digital solutions
Skills
Essential criteria
- Full range of IT skills including MS Excel and PowerPoint
- Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions
- Ability to prioritise effectively in the face of competing demands, and work under pressure to strict deadlines
- Strong leadership, negotiation, and influencing skills with the ability to motivate and engage individuals and teams
- Problem-solving skills: able to respond to unexpected issues, provide a first-line response, and identify appropriate sources of secondary support.
Desirable criteria
- Ability to analyse and interpret data and statistics, e.g. activity trends, financial data
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure, and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity, and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment, we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity, and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels, and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.
https://www.moorfields.nhs.uk/work-for-us
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Further details / informal visits contact
- Name: Henry Chappell
- Job title: Deputy Divisional Manager
- Email address: henry.chappell2@nhs.net
Additional information
If you have problems applying, contact
- Address: Any
- Telephone: emma.blake10@nhs.net
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