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Job Title: Service Manager
We're looking for an experienced Service Manager to lead St Margaret's House, providing the leadership, direction and support needed to deliver high quality care for older people.
This is an opportunity to lead an established residential service, inspire a dedicated team and drive continuous improvement, ensuring residents receive the highest standards of person centred care in a safe, welcoming environment.
The Role
As Service Manager, you'll be responsible for the overall leadership and performance of the service, ensuring it continues to deliver excellent outcomes for residents while meeting regulatory and organisational standards.
You'll
- Lead the day to day operation of the service, providing clear, visible leadership to your team.
- Foster a positive culture where colleagues feel supported, valued and empowered to deliver outstanding care.
- Drive quality improvement, ensuring best practice and regulatory standards are consistently met.
- Oversee budgets, workforce planning and resource management to ensure the service operates effectively.
- Recruit, develop and retain a skilled and motivated team.
- Build strong relationships with residents, families, health professionals and partner organisations.
- Identify opportunities to develop and enhance the service in response to the needs of residents and the local community.
- Contribute to the wider strategic objectives of CrossReach while championing its values across the service.
About You
You'll be an experienced social care leader who enjoys bringing out the best in others. Confident leading teams, managing services and driving positive change, you'll combine strong operational skills with a genuine commitment to delivering exceptional care. You'll be an effective communicator, an organised decision maker and someone who leads with integrity, creating an environment where both residents and colleagues can thrive.
You'll hold an SVQ Level 4 in Social Care (or equivalent), together with a recognised management qualification, or be working towards one in line with SSSC requirements.
If you're ready to lead a dedicated team, shape the future of St Margaret's House and make a real difference to the lives of older people, we'd love to hear from you. Apply today.
Benefits
We also offer you a range of benefits that you would expect from an organisation that support others.
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- Access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card.
- A generous contributory pension plan and death in service benefit.
- Enhanced family friendly policies.
- Access to a health cash plan, giving you cash back for a wide range of health treatments.
- Care concierge service to assist you with life's challenges.
- Contribution to your professional membership fees.
- Support for your training and development.
About Us
CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.
Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances.
As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010.
This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.
We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.
We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are.
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Application Process
If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on recruitment.team@crossreach.org.uk
Please note: We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage.
Additional Information For Candidates
- Application Process: Please apply for this post by completing the application process on Jobtrain. You can find out more about our recruitment process [CrossReach Recruitment Process](CrossReach Recruitment Process).
- CV Upload: DO NOT upload a CV as this will not be used for shortlisting purposes.
- Deadline: Posts close at midnight on the indicated date.
- Application Assistance: For help completing an application on Jobtrain, please click here - [Application Guidance - Jobtrain](Application Guidance - Jobtrain).
- To view our accessibility statement, please click here. [CrossReach Accessibility Statement](CrossReach Accessibility Statement)
- Communication: Please note that most of our communication is via email; therefore, please ensure you enter your email address accurately and ensure that “Jobtrain” and “CrossReach” are marked as safe email address. However, we will at times also call you or send you a text message.
- Check Email Regularly: Please check your email regularly (including junk folders) and also your Jobtrain account for updates.
- Support Hub: For advice and support with any system issues, please contact [Jobtrain Candidate Support Hub - Jobtrain - Jobseekers Support Hub](Jobtrain Candidate Support Hub - Jobtrain - Jobseekers Support Hub).
- Browser Recommendation: We recommend using the internet browsers "Google Chrome" or "Microsoft Edge" when using Jobtrain.
- Amendments: Once you have submitted your application form, you will be unable to make any amendments.
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