Wise May Ltd
Service Manager
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Wise May Workplace Services Manager Opportunity
Wise May are looking for a proactive Workplace Services Manager to join a London Law Firm and manage the day-to-day and operational strategy for workplace services including floor support, health & safety compliance, records management, mail & logistics and property services.
This is a full time, permanent, office based position.
Workplace Services Manager duties and responsibilities:
Reporting in to the Head of Front of House & Workplace Services, you will be responsible for driving continuous improvement in service delivery to support the organisations strategic objectives. Your key areas of responsibility will include:
- Strategic Leadership & Service Excellence: Deliver continuous improvement and operational strategy for workplace services.
- Operational Leadership and Management: Oversee all aspects of workplace services, maintain oversight of health & safety compliance, provide effective resource planning and support building maintenance projects.
- People Leadership and Development: Develop and manage a high-performing, multi-skilled team of 6.
- Financial and Supplier Management: Support budget management for workplace services, monitor and report on service usage and assist with supplier engagement and contract negotiations.
- Change and Project Management: Assist with workplace transformation projects i.e. office moves, refurbishments and implementing new technologies.
- Stakeholder Engagement and Collaboration: Work closely with other business support functions to ensure the efficient integration of workplace services with IT, property and facilities strategies.
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Workplace Services Manager key skills and experience required:
- Proven experience in workplace services, facilities and operational leadership within the legal industry is required.
- Strong track record managing both in-house teams and outsourced service providers.
- Experience overseeing services such as mailroom, reprographics, records management, and floor support.
- Demonstrated ability to manage supplier relationships, contracts, and service level agreements.
- Solid knowledge of health & safety, compliance, and business continuity (IOSH/NEBOSH or equivalent).
- Experience supporting workplace projects.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Strong stakeholder management and communication skills.
- Experience with budgeting, cost control, and identifying service improvements.
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Company Benefits:
- 27 days annual leave
- Pension scheme with an Employer Pension Contribution of 5% to 7.5%
- Private health care
- Group Income Protection covering up to 75% of your salary
- Life assurance
- Season ticket loan
- Long service award
- Discount Marketplace
- Bonus Scheme
- Enhanced Parental Leave Pay offering up to 39 weeks of paid leave
- Employee assistance programme
- Fertility Leave
- Wellbeing programme
- Remote GP Service
- Employee Advice Helpline
- Eye test/contribution towards VDU glasses
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