Hestia Charity
Service Manager (Mental Health)
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We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in Crisis Recovery House in Thanet, Kent.
Sounds great, what will I be doing?
As Service Manager, you will have overall responsibility for the leadership, performance, and continuous development of TRH, ensuring the delivery of a safe, welcoming, and person-centred crisis service that provides an effective alternative to hospital admission. You will lead a recovery-focused, psychologically informed, and strengths-based model of support, ensuring compliance with contractual requirements, legislation, safeguarding responsibilities, and Hestia's quality standards. Working closely with clinical, statutory, and community partners, you will drive service improvement through the use of data, outcomes, resident feedback, and learning, while maintaining effective risk management, safeguarding, and governance processes. You will provide visible, values-led leadership to the team, overseeing workforce planning, recruitment, retention, and development to ensure the service remains well staffed and equipped to deliver high-quality support 24 hours a day, 7 days a week.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
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We're looking for an experienced and values-driven leader with a strong background in managing mental health, housing, social care, crisis, or other complex-needs services. You will have a proven track record of leading high-performing teams, managing service delivery against contractual requirements, KPIs, and quality standards, and overseeing budgets and resources effectively. The successful candidate will bring substantial experience of safeguarding, risk management, quality assurance, and partnership working with NHS, local authority, voluntary sector, and community organisations. You will have a strong understanding of recovery-focused, strengths-based, trauma-informed, and psychologically informed approaches, alongside a commitment to co-production and involving people with lived experience in service development. A sound knowledge of relevant mental health, safeguarding, health and safety, social care, and welfare legislation is essential, as is the ability to assess and review risk and support plans, maintain accurate records, and utilise IT systems to produce high-quality reports and data.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations, and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have a face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process; it's all part of the plan for some of our roles.
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Our commitment to Equality, Diversity, and Inclusion
Our service users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent, and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children, and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
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