Call-In Homecare Ltd.
Service Manager
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Salary: Competitive, dependent on experience
Office Location: Call-In Homecare, EH20 Business Centre, 6 Dryden Rd, Loanhead, EH20 9LZ
Hours: Full-time, office-based
Qualification Requirement: Minimum SVQ Level 4 in Health & Social Care
About Call-In Homecare
Call-In Homecare is a long-established and trusted care provider, delivering high-quality, person-centred support across Scotland. As the organisation continues to grow and secure new opportunities, we are investing in our leadership team and seeking an experienced, motivated Service Manager to support our expansion while maintaining exceptional standards of care.
The Role
As a Service Manager, you will play a key role in leading your branch, ensuring safe, effective and compassionate care delivery across East, West and Midlothian. You’ll oversee daily operations, support colleagues, maintain compliance and build strong relationships with clients, families and external partners.
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Key responsibilities include:
- Service leadership — managing day-to-day operations and ensuring high-quality care delivery
- Staff supervision — supporting, developing and mentoring care teams
- Compliance management — ensuring all regulatory, contractual and organisational standards are met
- Client relationship building — maintaining excellent communication with clients and families
- Scheduling oversight — ensuring rotas are efficient, fair and meet service needs
- Incident and risk management — responding to concerns and ensuring safe practice
- Partnership working — liaising with local authorities, health professionals and commissioning teams
What We’re Looking For
You will be a confident, organised and compassionate leader with a strong understanding of care operations.
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Essential requirements:
- Minimum SVQ Level 4 in Health & Social Care (or equivalent)
- Proven experience in a care management or senior supervisory role
- Strong knowledge of care regulations, compliance and quality standards
- Excellent communication and people-management skills
- Ability to work full-time in our Midlothian office
- A proactive, solutions-focused approach and commitment to delivering outstanding care
Why Join Call-In Homecare?
- A stable, growing organisation with new contracts and long-term opportunities
- Supportive leadership and a positive, collaborative team culture
- Opportunities for professional development and progression
- The chance to shape services and make a meaningful impact in your local community
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