Serco Plc
Service Manager
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Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: HMS Collingwood, on site role
Permanent, full time
Salary: Up to £44,000
The Role
This is a key role within the VIVO team, responsible for overseeing the delivery of all Reactive and Programmed maintenance across designated sites. You will ensure services are delivered in line with statutory legislation, MoD Mandatory requirements, and VIVO’s commitment to Health, Safety, and Environmental standards. Managing both your team and supply partners, you will be accountable for ensuring that all key performance indicators are consistently achieved, and that service delivery meets the highest possible standards.
Day-to-day, you will take ownership of ensuring all documentation relating to Reactive and Planned Maintenance is accurate, completed promptly, and recorded against the correct assets within the CAFM system. You will oversee the maintenance of both the Establishment Specific Task Schedule (ESTS) and the Forward Additional Services Plan (FASP), ensuring compliance and effective planning across your area of responsibility.
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Statutory compliance will be central to your role. You will monitor the compliance state of all sites under your management, mitigating risks associated with any overdue statutory or mandatory tasks by working closely with DIO and Heads of Establishment representatives. Alongside this, you will actively identify opportunities to support the MoD’s Net Zero carbon reduction targets, initiating Billable Works projects and sustainability initiatives to deliver long-term value.
Flexibility will be essential, as you will also act as On Call Services Manager when required, providing leadership and swift resolution in response to operational needs.
What You'll Bring
To be successful, you will bring a strong technical foundation, with an ONC or equivalent qualification in Building, Civil Engineering, Electrical, or Mechanical Engineering, or demonstrable experience in a related discipline. Continuing Professional Development will be expected, alongside technical training to maintain competence and awareness of asbestos and legionella responsibilities. Familiarity with site assets and Safe Systems of Work will be key, as will recognised qualifications such as IOSH, Emergency First Aid, and Fire Safety.
This role requires a service-focused leader who can combine technical expertise with excellent organisational and stakeholder management skills. You will need the ability to lead and motivate both direct teams and supply partners, ensuring cost-effective, safe, and compliant service delivery. With strong attention to detail and a proactive approach to performance management, you will maintain high standards of statutory compliance while delivering innovative solutions to improve efficiency and support sustainability goals.
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You will need a full UK driving licence, access to your own vehicle, and be able to pass SC Clearance.
What We Offer
- 6% employee matched pension contribution
- 25 days annual leave
- Single private medical cover
- Life assurance 2x annual salary
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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