The Hillingdon Hospitals NHS Foundation Trust
Service Manager Patient Access & Outpatients
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An exciting opportunity has arisen, for an enthusiastic, highly motivated, and experienced individual to work within the corporate division.
We are looking for an individual who can demonstrate a positive attitude, with an ability to develop and improve support services in collaboration with colleagues. The successful candidate will therefore have a track record of managing and leading teams in a complex and changing environment. The General Manager will support you in your role, however, there is an expectation that you will be able to work independently to identify and plan for service needs in line with demand.
You will be responsible for the day-to-day management of the departments with particular reference to the patient experience, operational performance, and budgetary control. Experience of RTT and cancer performance management is essential.
You will be involved with new hospital redevelopment and the introduction of new digital systems.
The postholder will be required to foster working relationships with colleagues in other directorates and with external partners in the Northwest London ICS and Hillingdon Health and Care Partners (HHCP). Other key relationships include the corporate directorates of Nursing, Human Resources, Finance, Clinical, Corporate Governance, and facilities.
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Interview date: Wednesday 16th September 2026
Responsible to the General Manager of patient access and outpatients to support with the Patient Access vision of supporting patient flow, pathway, and experience is enhanced and managed effectively, and both strategic and operational demands are met.
- To support/deputise for the General Manager
- With the guidance of the General Manager, support divisional teams, including service/outpatients and performance managers, to ensure efficient and effective delivery of high-quality patient-centered services.
- Work alongside the General Manager with implementing and managing systems and processes to ensure services are delivered in accordance with Trust policies and standards.
The post holder will be responsible for ensuring the delivery of key national and local targets such as RTT, cancer & diagnostic waiting time standards. The post holder will work with service and clinical leads to ensure safe and efficient services are delivered in line with the Trusts CARES values.
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment center, a minor injuries unit, and outpatient clinics.
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The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighboring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while driving forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
For further details / informal visits contact:
- Name: Becky Farren
- Job title: General Manager Patient Access & Outpatients
- Email address: becky.farren@nhs.net
- Telephone number: 07977664936
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