What you’ll do

• Lead opportunities and enhancements within the existing partner commercial arrangements, and the development of new contracts in conjunction with Global Sourcing & Supplier Management
• Manage important client relationships under the supervision of senior colleagues or coordinate relationship management with a group of more transactional clients and customers
• Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with support
• Develop and/or deliver budget plans for own area with guidance from senior colleagues

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you’ll need

Please don’t be discouraged if you don’t meet every requirement, we value candidates who show passion, a strong desire to learn, and can bring additional attributes beyond their technical expertise.

• Proven Service Management experience with supplier/partner relationships
• Confidence to connect with and influence internal customers and external partners at all levels within the organisation.
• Experience working in a fast-paced IT organisation and resilience when faced with conflicting priorities.
• Boldness to challenge the status quo in order to guarantee the best possible customer outcomes
• Confidence in leading and controlling large meetings
• Ability to lead and progress a workload independently
• High level of care and a precise attention to detail
• Ability to deal with challenge, maintaining an independent view of the circumstances

It would be great if you also had any of the following;

• Good working knowledge of Infrastructure, Cloud Platforms (CaaS, IaaS, AVS, VWware, VCF, Net Apps, Networks)
• Stakeholder & Supplier Management of third-party vendors and internal stakeholders
• Data analysis, insight, and presentation
• Automation & tooling (Power BI, Power Automate, ServiceNow, Dynatrace)
• Utilisation of ‘AI’ in the workplace
• ITIL processes (incident, problem, change, service continuity)

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.