Frimley Health NHS Foundation Trust
Service Manager
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Job Overview
The Service Manager is accountable for the operational delivery, performance and continuous improvement of designated services within the Division. The post holder will provide visible, proactive leadership to ensure delivery of national and local performance targets, high-quality patient care, effective workforce utilisation and financial control.
Working in partnership with clinical, nursing and corporate colleagues, the post holder will lead service improvement, manage operational risk and drive sustainable performance. The role requires autonomous decision-making, strong analytical capability and the ability to influence across professional boundaries to deliver high-quality, patient-centred services.
Main duties of the job
The post holder will be responsible for the operational delivery of designated services within the Division (General Surgery, Colorectal, Upper GI, Breast, Urology and Vascular at Frimley Park).
This Includes
- Direct line management of administrative and support staff and indirect leadership of a wider multidisciplinary team
- Responsibility for delivery of key access, activity and quality targets across the service
- Delegated budget responsibility, including pay and non-pay elements
- Oversight of service performance including waiting lists, patient pathways, clinic/theatre utilisation and patient flow
- Contribution to business planning, service development and financial recovery
- Participate in Divisional Manager of the day rotas to support site flow cross-site working as required.
Working for our organisation
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Why Join Frimley Health NHS Foundation Trust?
At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.
As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.
We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.
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Join Us
Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.
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Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- Degree level qualification or equivalent relevant experience
- Evidence of continuing professional development
- Recognised management qualification
Experience
Essential criteria
- Operational/service management experience
- Experience of delivering against performance targets and managing service performance
- Experience of budget management and financial monitoring
Desirable criteria
- NHS operational management experience within an acute setting.
- Experience of waiting list management, capacity planning and access standards.
Skills and knowledge
Essential criteria
- Analytical and numeracy skills; ability to interpret performance and financial data and translate into actionable plans
- Ability to manage competing priorities and deliver to deadlines.
- Ability to negotiate and influence across professional groups.
Desirable criteria
- High-standard report writing and confident presentation to senior stakeholders
- Knowledge of improvement methodologies
About Us
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
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Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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