Cwm Taf Morgannwg University Health Board
Service Manager- Salaried Dental Service
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Operational Services Manager - Salaried Dental Services
This role provides an excellent opportunity for an experienced, motivated, and passionate operational services manager to be responsible for the management of salaried dental services throughout CTM University Health Board.
About the Role
The dental salaried service sits within the Primary Care and Community Care Group within CTM University Health Board.
The successful candidate will have strong knowledge and experience of managing NHS dental services, particularly within the salaried dental service [Community Dental and the Dental Teaching Unit]. Will have proven experience in performance management and service development of a wide range of dental specialties.
We are looking for a manager who can come and make a difference to our team and provide inspirational leadership, alongside day-to-day operational management.
The Service Manager will deputise for the Directorate Manager and have experience of managing teams, with the ability to maintain the supportive team environment and provide opportunities for continued learning and development.
This post is fixed term/Secondment for 12 months due to maternity cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Responsibilities
Reporting to the Directorate Manager, the post holder is expected to contribute with the senior management team to ensure operational plans and performance are closely managed, by proactively leading and providing solutions to resolve difficult operational issues, in accordance with agreed University Health Board objectives, targets, quality standards, and resource constraints, promptly escalating issues which are unable to be resolved.
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The Service Manager will have managerial experience in leading teams, and will possess leadership skills to deal competently with difficult issues ensuring that policy is implemented and performance managed on behalf of the Directorate senior management team.
The post holder will support the Directorate Manager and Clinical Director, to provide strategic direction taking lead responsibility for certain operational aspects of business, financial, activity, and performance management.
Working closely with the senior management team, the Service Manager will develop and implement the Integrated Medium Term Plan and operational strategies, ensuring that systems and processes are in place to comply with relevant legislation and governance requirements.
Responsible for ensuring that their teams continually deliver improvements to patient services and staff working practices aligned to the principles of Values Based Healthcare.
About Us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
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Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary, and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on Uniting Our Region Around Shared Health And Wellbeing Goals. Our Values Guide Us Daily:
- We listen, learn, and improve
- We treat everyone with respect
- We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Contact
For further details / informal visits contact:
- Name: Kim Dunn
- Job title: Directorate Manager / Rheolwr y Gyfarwyddiaeth
- Email address: kim.dunn@wales.nhs.uk
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