Service Manager for Containment Equipment and Clean Air Systems Manufacturer

We're recruiting a Service Manager for a well-established manufacturer of containment equipment and clean air systems, supporting the Pharmaceutical, Healthcare, Food & Beverage, Precision Engineering, and Material Handling industries.

The Service Manager will be responsible for leading and developing the service function, ensuring customers receive a high-quality, responsive, and technically capable service throughout the lifecycle of their equipment and systems.

This is a key management position combining service operations, engineering, customer management, and commercial responsibility. The successful candidate will lead a team of service engineers and coordinators, manage planned and reactive maintenance activities, and work closely with customers to develop long-term service relationships.

Key Responsibilities:

• Manage the day-to-day operation of the service department.
• Lead, motivate, and develop a team of service engineers and support staff.
• Plan and coordinate planned preventative maintenance (PPM), breakdown, and reactive service activities.
• Ensure service engineers are appropriately scheduled and resources are allocated effectively.
• Act as a senior point of contact for key customers and service contracts.
• Manage customer enquiries, technical issues, and escalations through to successful resolution.
• Develop and maintain strong customer relationships.
• Monitor service performance against agreed KPIs, SLAs, and contractual requirements.
• Manage service contracts, renewals, and ongoing customer requirements.
• Identify opportunities for additional service, maintenance, upgrades, and retrofit work.
• Prepare and review quotations for service, repair, and upgrade activities.
• Work closely with engineering, projects, sales, and manufacturing teams to ensure a joined-up customer experience.
• Ensure service activities are completed in accordance with relevant health & safety, quality, and engineering standards.
• Review service reports and ensure documentation is completed accurately and on time.
• Investigate recurring technical issues and identify opportunities to improve equipment reliability.
• Manage subcontractors and external service providers where required.
• Monitor departmental costs, margins, and profitability.
• Support the development of service processes, procedures, and best practices.
• Assist with the development of long-term service strategies and preventative maintenance programmes.
• Ensure engineers maintain appropriate technical competencies, certifications, and training.