Nomios UK&I
Service Operations Administrator
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Nomios' Mission
Nomios' mission is to build a ‘secure and connected’ future. Organisations across the globe depend on us to help secure and connect their digital infrastructures.
We are Hiring a Service Operations Administrator
In support of our continued growth, we are seeking a Service Operations Administrator to join our Service Business team. This is a varied and evolving role that combines operational administration, service renewals, logistics coordination, asset management, and supplier engagement.
Your Role as Service Operations Administrator
This role is ideal for an experienced administrator who thrives in a fast-paced environment and enjoys managing multiple priorities simultaneously. You will be responsible for coordinating a wide range of operational activities, supporting service renewals, managing logistics requirements, maintaining asset and entitlement records, and ensuring processes are followed accurately.
Key Responsibilities
- Manage service renewals, maintenance agreements, and support contracts, ensuring continuity of customer services.
- Coordinate logistics activities including deliveries, collections, warehouse movements, and shipment tracking.
- Administer RMA and warranty processes, managing vendor communications and replacement hardware requirements.
- Support import, export, and compliance activities, ensuring documentation and regulatory requirements are met.
- Maintain accurate records of assets, serial numbers, entitlements, and service agreements.
- Investigate and resolve operational discrepancies across multiple systems and stakeholders.
- Coordinate activity between customers, vendors, suppliers, and internal teams to ensure commitments are delivered.
- Manage competing priorities, escalating risks, and resolving issues proactively.
- Identify opportunities to improve processes and support the continued development of the Service Operations function.
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What We Are Looking For
We hire smart, motivated, and collaborative people who enjoy taking ownership and making a difference.
The successful candidate will be highly organised, dependable, and proactive, with the ability to manage multiple priorities while maintaining exceptional levels of accuracy.
You will demonstrate:
- Previous experience in an administrative, operations, service coordination, or business support role.
- Experience working within a technology, managed services, cybersecurity, or IT services environment.
- Exceptional attention to detail with the ability to accurately manage complex data and documentation.
- Strong organisational skills and the ability to prioritise effectively.
- Confidence managing multiple workstreams simultaneously.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and a proactive approach to issue resolution.
- Experience working with operational, procurement, order management, or service management systems.
- Proficiency in Microsoft 365 applications.
- Commercial awareness and an understanding of customer service delivery.
- A willingness to learn, develop, and take on additional responsibilities as the role evolves.
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Desirable Experience
- Experience managing support contract renewals.
- Exposure to logistics, supply chain, or warehouse coordination activities.
- Understanding of service entitlements, licensing, or support agreements.
- Experience working with vendors and distributors within the technology sector.
- Knowledge of import and export processes and associated compliance requirements.
Job Specifics
- This role is based at our Basingstoke office, with flexibility for occasional homeworking by agreement.
- Hours are full-time: Monday–Friday, 9:00 am–5:30 pm.
Why Choose Us?
You will join a growing team where your contribution will make a direct impact. This role offers significant opportunity for development and progression, allowing you to broaden your knowledge across service operations, renewals management, logistics, asset administration, and operational process improvement.
You will work alongside experienced commercial, operational, technical, and customer-facing teams while developing expertise within a leading cybersecurity and networking organisation.
Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.
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