Chartered Management Institute
Service Operations Executive
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Location: Hybrid between home and our Kettering office (2 days per week)
Reports to: Partner Service Operations Lead
Salary: £21,710 (28 hours a week) plus excellent benefits
Closing Date: 14th August 2026
Please note, this role is being offered as an 8 month fixed-term contract, working 28 hours per week
About the Role
As a Service Operations Executive, you will be at the heart of our mission, serving as the primary guide for new Partners as they embark on their CMI journey. You will have the unique opportunity to shape the initial and ongoing engagement of our relationships, ensuring a seamless path through the CMI approval and mapping processes to empower the delivery of world-class qualifications and apprenticeships.
Responsibilities
- Take the lead in delivering a simple, effective, and supportive approval process for all new partners.
- Manage the end-to-end onboarding experience, ensuring our partners are set up for success from day one.
- Coordinate and assist with CMI mapping applications for HE, Apprenticeships, and Qualifications, maintaining high service standards.
- Provide exceptional customer service support, acting as a credible ambassador and responsive point of contact for all partner enquiries.
- Collaborate closely with internal teams, including Quality and Relationship Managers, to drive continuous process improvements.
About You
We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI team. We actively invite applications from diverse cultures and experience.
We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of managers and leaders, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do.
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We are seeking a results-orientated individual with a proven track record in customer service and a "can do" attitude. You should possess exceptional communication skills, both written and verbal, and an unwavering attention to detail. If you are a proactive self-starter who enjoys working at pace and can build strong relationships with stakeholders at all levels, we would love to hear from you.
Why CMI
Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the fore-front of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times Best Company To Work for 2024, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development.
It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees:
- Flexible working - our expectation is 2 days a week in the office, to suit you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work. Our offices in both London and Kettering provide comfortable collaboration spaces for team get-togethers
- 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period - with annual leave days increasing with length of service and the opportunity to buy and sell holiday
- Wellbeing and mental health - in-house mental health first-aid trainers and BUPA Employee Assistance for 24 hour support
- Inclusion at our core - Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+, Menopause, Age, Disability and SocioEconomic are open for anyone to join
- CMI membership - take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice
- Rewards and Recognition scheme - cash prizes awarded to employees throughout the year
- Pension - we add an extra 6% of your gross salary to your pension pot every month after 3 months
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About Us
The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status - the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace.
Personal data which you provide through your application will be used for recruitment purposes only. For further details, see our privacy policy on our website. By submitting your CV/application, you are agreeing for your data to be used this way.
We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.
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