Flotek Group Limited
Service Operations Manager
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Lead High-Performing Teams. Drive Operational Excellence. Shape the Future of a Growing MSP.
Flotek Group is one of the UK's fastest-growing providers of IT, Cyber Security and Communications services. As we continue to grow, we're looking for an exceptional Service Operations Manager to help take our Service Department to the next level.
This is a leadership role for someone who can develop people, improve performance, drive accountability and create a culture of service excellence. You'll need the technical credibility to support escalations and challenge decisions, but your greatest impact will come through leadership, coaching and operational improvement.
The Opportunity
Reporting to the Head of Service, you'll lead Team Leaders and Specialist IT service functions, ensuring exceptional service delivery, strong employee engagement and continual improvement across the department.
- Work closely with senior leadership to build a scalable operation that delivers outstanding outcomes for partners while supporting Flotek's ambitious growth plans.
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What You'll Do
- Lead, coach and develop Team Leaders and operational teams.
- Build a high-performance culture focused on accountability, recognition and development.
- Own service performance, KPIs, SLAs and operational reporting.
- Act as a senior escalation point for major partner issues.
- Drive service improvement, efficiency and automation initiatives.
- Support strategic planning, resource management and departmental growth.
- Deliver exceptional partner experiences and service outcomes.
- Develop future leaders through coaching, mentoring and succession planning.
What We're Looking For
- Proven experience leading Team Leaders, Supervisors or Managers.
- Strong people leadership and coaching abilities.
- Experience managing service operations within an MSP or IT services environment.
- Excellent communication and stakeholder management skills.
- Strong understanding of Microsoft 365, Azure, networking and cyber security.
- Experience managing KPIs, SLAs and continual improvement initiatives.
- Knowledge of ITIL, PSA, RMM and service management platforms.
- A commercially aware, customer-focused and results-driven approach.
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Why Flotek?
- Competitive salary.
- EMI Share Equity Scheme - own a slice of the Purple Pie.
- Birthday day off.
- Additional day off for personal milestones.
- Annual Give Back Day.
- Perkbox discounts and rewards.
- Regular social events.
- Clear progression opportunities into senior service leadership.
Join the Purple Army
This is more than a management role. It's an opportunity to shape the future of service delivery at one of the UK's fastest-growing MSPs.
If you're a leader who builds exceptional teams, thrives on accountability, drives continuous improvement and is passionate about delivering world-class service, we want to hear from you.
Ready to make your mark?
Apply today and show us how you've built high-performing teams, transformed service operations and delivered outstanding customer outcomes.
The next chapter of Flotek's growth starts here. Be part of it.
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