N G Bailey
Service Operations Manager
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Operations Manager
Location: Wakefield (Hybrid Working)
Contract: Permanent
Competitive Salary + Car/Car Allowance + Flexible Benefits
Freedom Group have an exciting opportunity for an Operations Manager to join our Network Services team based in Wakefield. This hybrid role offers the chance to lead and shape the operational delivery of multiple contracts, ensuring performance, safety, and customer satisfaction are consistently achieved and exceeded.
You’ll be responsible for managing day-to-day operations, driving continuous improvement, and ensuring the business operates as a profitable and sustainable organisation with a strong focus on Zero Harm and client excellence.
Some of the key deliverables in this role will include:
- Ensure regional operational performance is maintained and exceeded across all contracts.
- Lead the delivery of long-term contracts in line with company policies and client expectations.
- Oversee project delivery and coordination, supporting the wider networks team.
- Manage incident reporting and escalation processes.
- Lead recruitment and performance of site teams and supplier operations.
- Ensure client satisfaction and achievement of all contract KPIs.
- Champion SHEQ and Safety Rule compliance, promoting a Zero Harm culture.
- Provide technical and quality management support across all operational activities.
- Lead staff management, retention, and development initiatives.
- Support financial planning and forecasting in collaboration with the Operations Director.
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What we’re looking for:
We’re looking for a dynamic and experienced leader with a strong background in civil engineering and operational management. Ideally, you’ll have:
- A minimum of 5 years’ experience in civil engineering, building, or civils-related roles.
- HND/HNC in Civil Engineering (Degree preferred).
- Demonstrable experience delivering civil engineering projects.
- Strong relationship management and stakeholder engagement skills.
- Excellent understanding of client requirements and contract delivery.
- Proven ability in problem-solving and negotiations.
- NEBOSH Level Safety Accreditation.
Benefits:
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
- Company Car/Car Allowance
- Salary sacrifice car scheme (Hybrid/Electric Vehicle)
- Pension with a leading provider and up to 8% employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes
- Personal development programme
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Next Steps:
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.
We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us
Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies
Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be
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