Stannah Group
Service Operations Manager
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Company Description
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.
Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.
Job Description
Service Operations Manager Jobs in UK, at Stannah – join the team!
Are you an experienced Service Operations Manager who thrives on improving performance, enhancing customer service, and driving continuous improvement?
We're looking for a dynamic Service Operations Manager to lead the safe and efficient delivery of servicing, repairs, and modernisation across our UK portfolio of lifts, stairlifts, and lifting equipment. You'll use data and operational insight to improve safety, reliability, and efficiency while fostering a culture that encourages teams to work smarter, not harder.
This is an exciting opportunity for a proven leader with a strong track record in the lift industry, or a comparable service-led engineering environment, who can inspire high-performing teams, build strong stakeholder relationships, and drive sustainable business success.
A full UK driving licence and willingness to travel are essential.
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Above all, you'll share our commitment to delivering on promises, caring about people, and living the values that have made the Stannah Group a trusted name in the industry.
Working hours:
- Monday to Thursday, 9.00-5.15
- Friday, 9.00-4.45
Service Operations Manager Responsibilities:
- Analyse service data, identify improvement opportunities, and support branches in enhancing safety, efficiency, and reliability.
- Manage people, budgets, and resources to deliver business objectives and exceptional customer service.
- Provide oversight and guidance on maintenance, repairs, modernisation projects, retrofit programmes, and bespoke contracts.
- Optimise parts management, operational processes, and branch assets to improve performance and reduce costs.
- Coach managers, support training and apprenticeships, and build a high-performing, customer-focused culture.
Please see the full job description here: [Service Operations Manager Job description](Service Operations Manager Job description)
Qualifications
Service Operations Manager Requirements:
- Significant experience in the lift industry or a similar service-led engineering environment.
- Proven track record in managing complex maintenance and repair operations.
- Strong leadership skills with experience managing managers and leading high-performing teams.
- Excellent communication, stakeholder management, and customer service skills.
- Degree or equivalent qualification, with a valid UK driving licence and willingness to travel.
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Additional Information
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
- Car Allowance
#LDS
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.
We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.
We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Appropriate right to work must be held by applicants. Sponsorship is not available.
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