Field Support - The Support service provides remote help and issue resolution forfield staff, handling queries across technology, HR, pay, health and safety, guidance and equipment. It ensures staff receive timely assistance, escalates issues when needed, and maintains the resources field workers rely on to operate successfully.

Field Logistics - The logistics service manages all materials required by field staff. It oversees stock, quality checks, picking, packing, delivery, returns and recycling, ensuring every field worker receives the right equipment at the right time to support smooth census operations.

Field Technology - The Technology Service manages all devices, software and data used by field staff, ensuring equipment is built, configured, supported and kept

secure throughout the census. It maintains field work management tools, oversees data exchange with other services, and provides reliable technology that underpins smooth operational delivery.

Key Responsibilities

• Support the design and implementation of services by documenting requirements, maintaining process documentation, and assisting with testing activities.
• Act as the first point of contact for operational queries, providing timely support and escalating issues where appropriate.
• Monitor service performance and operational activity, identifying risks, issues, and areas requiring attention.
• Coordinate activities across internal teams, suppliers, and delivery partners to ensure work is delivered to agreed timelines.
• Maintain accurate records, trackers, and logs for incidents, risks, requests, actions, decisions, and changes.
• Produce and validate management information and performance reports, highlighting trends, anomalies, and areas of concern.
• Support governance, assurance, audit, and compliance activities by preparing documentation and maintaining effective controls.
• Develop and maintain operational guidance, standard operating procedures, and user-facing documentation.
• Contribute to continuous improvement by identifying opportunities to enhance processes, reporting, tools, and service delivery.
• Support service evaluations, lessons learned activities, and decommissioning processes, while managing defined workstreams and making day-to-day operational decisions within agreed parameters.

Person specification

Essential Criteria

• Experience working in an operational or service delivery environment.
• Ability to use data, MI and insight to monitor performance and support decision‑making.
• Strong organisational skills, with the ability to manage multiple tasks and deadlines.
• Effective communication and stakeholder engagement skills.
• Ability to identify issues, analyse problems and escalate appropriately.
• Experience producing documentation such as reports, guidance or process notes.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service

Benefits

Alongside your salary of £34,587, Office for National Statistics contributes £10,019 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Right To Work And Nationality Requirements

To work at ONS, applicants must meet the Civil Service nationality requirements, satisfy UK right to work requirements and, where applicable, meet the relevant security clearance requirements.

If you are unsure that you meet the eligibility above, please read the information available on Gov.uk on this link, or contact the recruitment email on the advert before applying to discuss, as failure to meet the residency requirements will result in your security clearance application being rejected and any offer of employment being withdrawn.

Visa Sponsorship

ONS is unable to offer visa sponsorship for this role. Applicants must have a valid right to work in the UK when employment commences. If you are currently in the UK on a time-limited visa, it must have at least 18 months remaining at the point of application.

Application Process

Number of Stages: 3 stage process

Stage 1: Civil Service Verbal Test

Stage 2: Application

Stage 3: Interview

Stage 1 - Civil Service Verbal Test

Upon submission of Part 1 your application form you will be sent an invitation to complete the Civil Service Verbal online tests.

There will be full instructions on how to complete each test including an opportunity to practice before undertaking the actual test. These tests are not time limited.

If you pass a test, you will then receive a further invite to complete the next stage of your application. If you fail this test your application will not proceed to the next stage.

If you pass all tests for this vacancy, you will be invited to complete the final stage of your application, this is where you will provide information such as your work history. Skills and experience and Personal Statement.

Stage 2 – Application

The assessment process at the application stage will be based on your work history, skills, experience, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role