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Service Operations Manager
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Hands-on Operations & Service Manager - Permanent - Onsite
Overview
A hands-on Operations & Service Manager role at a growing engineering business - covering customers, engineers and projects when the MD's away.
- Location: Gloucestershire - fully site-based, 5 days per week
- Salary: Up to £45,000 per annum
- Job Type: Permanent
About the Business
A growing engineering business providing technical services, maintenance and calibration work to a broad range of commercial and industrial clients. The business works closely with its Managing Director, who regularly travels to meet customers and suppliers, both in the UK and overseas.
About the Role
This is a broad, hands-on Operations & Service Manager role for someone who wants genuine variety and increasing responsibility, rather than a narrow, single-function job. You'll work closely with the Managing Director, helping to manage customers, orders and service activity day-to-day, and you'll be trusted to keep things moving when they are travelling. There's no team to manage in this role; instead, you'll be relied on to take personal ownership of whatever needs doing, from customer issues through to internal projects. As the business grows, this role is expected to grow with it.
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What You'll Be Doing
- Manage customer enquiries, orders and ongoing client relationships, keeping customers informed at every stage.
- Produce quotations and support wider commercial activity.
- Coordinate engineers, service visits, maintenance and calibration work.
- Plan schedules and manage competing priorities as they arise.
- Take ownership of customer or operational issues and see them through to resolution.
- Keep day-to-day operations moving when the Managing Director is travelling or unavailable.
- Take on internal projects and see them through independently.
- Support HSE, compliance and general business administration where needed.
- Identify and implement improvements to existing processes.
- Work flexibly across different parts of the business rather than sticking to one function.
What We're Looking For
Essential:
- Around 3-6 years' experience in operations, customer service, service coordination, project coordination, engineering support or a similar environment.
- Confident, professional communication - comfortable adapting your style across customers, engineers, suppliers and senior management.
- A track record of taking ownership of problems and seeing them through, rather than passing them on.
- Strong organisational skills and the ability to manage several priorities at once.
- Good judgement and the confidence to make decisions independently, particularly when senior management is unavailable.
- A calm, adaptable approach when plans or priorities change.
- A genuine willingness to get involved outside a formal job description and pick up whatever needs doing.
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Desirable:
- Experience within an engineering, manufacturing or technical business.
- Exposure to HSE or compliance processes.
- Experience producing quotations or supporting commercial/sales activity.
What's On Offer
- Salary up to £45,000 per annum, depending on experience.
- Genuine scope to grow the role and take on increasing responsibility as the business expands.
- The opportunity to work closely with senior leadership and make a visible difference.
If this sounds like the right move for you, apply now.
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