Concentrix
Service Operations Specialist
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Job Title
Service Operations Specialist
Job Description
Join Concentrix Today
Take steps towards a new career today!
About Us…
Working with us is more than just a job. It’s work you can feel proud of!
Are you ready to take on a support role working on a global medical technology campaign dedicated to driving a healthier world? We are looking for a Service Operations Specialist to play a key role in maintaining and servicing high-end lifesaving medical equipment.
- Competitive salary of £26,520 plus access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment, and travel
- Hybrid working (3 Centro Pl, Derby DE24 8RF)
What You’ll Do
As a Service Operations Specialist you will be collaborating with customers (doctors, radiographers, medical tech staff, etc.) and field service engineers to address equipment status, maintenance, and repair needs. You will be coordinating and resolving internal customer issues related to parts, tools, logistics, and providing first-class customer service including accurate billing and cost management.
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Benefits Of Being a Service Operations Specialist
- A furry friend perk – a subscription to Tails.com for your beloved canine companion
- Well-being support through employee access programs for the mind, body, and soul
- Comprehensive dental plan and priority access to a private GP
What You’ll Need
- Minimum 6 months experience in Workforce management, Facilities management, or purchasing
- Experience in a fast-paced customer-focused environment prioritising customer satisfaction
- Strong stakeholder management and relationship-building skills
- Billing, contracts administration, engineer service scheduling, and logistics experience preferred
- Strong IT skills, including Excel and data management
- Strong problem-solving skills with a creative approach to finding solutions
- Confidence and a willingness to learn and grow
- Excellent organisational and multitasking abilities.
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We are…One Team. One Company. One Concentrix
Concentrix is an Equal Opportunity Employer
We welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Job Details
- Job Type: Full-time
- Benefits:
- Company pension
- Employee discount
- Sick pay
- Store discount
- Work Location: Hybrid remote in Derby DE24 8RF
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