Service Operator

Relevant and Quantifiable Measures:

• No budget responsibility.
• No direct reports.
• Increase in the amount of offline side waste recycling.
• Waste is segregated fully.

Behavioural Competencies / Personal Characteristics:

• Self-motivated with a willingness to learn.
• Good communicator brings his team members with him/her.
• Team-player enjoys and is comfortable working in cooperation with other line workers.
• Committed to the values and goals of the Company.
• Continuously strives to achieve results.
• Ability to think outside the box and generate new ideas.
• Self-motivated.
• The ability to work as part of a team and on own initiative.
• Willingness to learn.
• Good communication skills.
• Be able to work at a fast pace.

Specific Technical Competencies:

• EPT Licence.
• Understanding of work-orders SAP understanding.
• Working at heights / harness operation.
• Basic engineering knowledge.

Company/Department Strategy and Plans:

• Understands the broad longer-term objectives for the site and the departments.
• Can explain the relationship between own objectives and those of the department.
• Knows what he/she needs to do to deliver and achieve objectives while respecting the work of others.
• Understands and identifies possible problems and risks and seeks help to address them if needed.
• Demonstrates an understanding of and commitment to the values of the company.

Commercial Awareness:

• Understands and takes responsibility for the affect their own day to day actions have on the commercial performance of the business, e.g., waste, quality, responsiveness to internal and external enquiries, appearance in front of customers.
• Takes an interest and contributes to continuous improvement initiatives to drive efficiency and cost effectiveness.

Policies, Procedures and Standards:

• Has a broad understanding and applies those aspects of policy, procedure, and standards that are applicable to self and own area of work.
• Is aware of the various methods and measures which exist to monitor compliance to policies, procedures, and standards and the risks/consequence of non-compliance.

Customer Service:

• Understands the concept of the “internal customer, supplier”, who their internal customers are, and the standards of service they require.
• Develops working relationships with people from other areas of the business.
• Provides services and information accurately and timely.
• Responds to customers in a collaborative and friendly manner, always striving to deliver customer satisfaction.
• Takes ownership for work activities, issues, and complaints within his/her control, referring those, which are outside their remit to the appropriate person.

Health, Safety, and Environment:

• Complies with Robert McBride Ltd. Health, Safety, and Environmental Policies, as displayed on the notice board.
• Ensures safe working and ensures that their working environment is kept tidy.
• Reports any safety hazards and environment risks within the work area or malfunction of any machine, plant, or equipment to the immediate Manager.
• Complies with all written or verbal instructions given to ensure personal safety and the safety of others.
• Uses safety equipment and/or protective clothing as required by the task in hand, e.g., Ear/Eye protection, Safety Footwear, etc.
• Reports all incidents to the immediate Manager whether injury is sustained or not, including environment incidents.
• Observes the Fire Evacuation Procedure and learn the position of all fire equipment and exit routes.

Quality:

• Understands and takes responsibility for quality.
• Understanding and follows all quality procedures and specifications.
• Reports substandard or unsatisfactory work/products.

Continuous Improvement:

• Knowledge of suitable processes and skills application.
• Participates in continuous improvement activities.

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