MURVILLE CONSULTANCY LIMITED
Service Planner
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
My client is a multi-discipline engineering group. Due to their continued growth they are seeking a highly motivated and detail-oriented Service Planner to join their FM team.
Job Description
The Coordinator is responsible for managing and coordinating reactive maintenance requests to ensure repairs are completed efficiently, safely, and within agreed service level agreements (SLAs). The role acts as a key link between Clients, contractors, and internal teams to deliver high-quality maintenance services within building fabric, electrical and mechanical.
Key Responsibilities
- Receive, log, prioritise, and schedule reactive maintenance requests in line with company policies and SLAs
- Assess repair requests to determine urgency, risk, and appropriate response times
- Allocate work to in-house operatives or external contractors and monitor job progress
- Act as the main point of contact for Clients/customers, providing updates and managing expectations
- Liaise with contractors to ensure works are completed on time, within budget, and to required standards
- Ensure all jobs are correctly recorded, closed, and documented on the maintenance management system
- Raise and approve purchase orders in line with financial controls
- Monitor contractor performance and report issues or trends to management
- Ensure compliance with health & safety regulations, including risk assessments and safe systems of work
- Handle complaints or escalations relating to reactive repairs in a professional and timely manner
- Support continuous improvement by identifying recurring issues and recommending preventative actions
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills & Competencies
- Strong organisational and time management skills
- Excellent communication and customer service skills
- Ability to prioritise and manage multiple tasks under pressure
- Good understanding of building maintenance and repair processes
- Confident using maintenance management systems (Verisae / Job Logic) and Microsoft Office
- Problem-solving mindset with attention to detail
- Ability to work independently and as part of a team
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Knowledge & Experience
- Previous experience in a reactive maintenance, repairs, facilities, or property services role
- Experience coordinating contractors or maintenance operatives
- Knowledge of health & safety legislation relevant to maintenance
- Experience working with SLAs, KPIs, and performance monitoring (desirable)
Qualifications (Desirable)
- NVQ or equivalent in Property, Facilities, or Business Administration
- Customer service or administration qualification
Key Performance Indicators (KPIs)
- Response and completion times met within SLAs
- Customer satisfaction levels
- First-time fix rates
- Contractor performance and compliance
- Accuracy of job records and system updates
The company offers great opportunities for development and progression within a high profile, growing business.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London