Your role

As a Service Planner, your mission is to take responsibility for planning the day-to-day work schedules of our Field Service Engineers, ensuring that all planned service requirements are met in a timely and efficient manner.

You will

• Effectively manage the use of the SAP planning systems.
• Set the Engineers' work schedules so as to maximise efficiency and minimise non-utilised hours.
• Ensure orders are correctly allocated and released to the engineer prior to the site visit date.
• Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
• Monitor and record the progress of all customer orders to guarantee work is fully completed along with additional work planning.
• Take an active part in the promotion of service contracts.
• Maintain all orders within SAP, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
• Regularly liaise with the Field Service Engineers, Service Sales Managers, Capital Sales managers, and internal departments to expedite customer requests.
• Regularly liaise with the Planning Team Leader, Service Manager, Field Service Engineer Team Leader in order to highlight and resolve any operational/planning problems in an effective and efficient manner.
• Collate information from the Field Service Engineers to accurately record and maintain customer records and information.
• Other Ad-Hoc Duties as Required.