UBT
Service Planning Manager
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Chesterfield | £45,000 - £55,000 + Bonus + Benefits
Hours: Monday to Friday, 8:00am - 4:30pm
Benefits
- £45,000 - £55,000 basic salary
- Bonus scheme
- 25 days holiday plus bank holidays
- Lunch provided daily
- Free onsite parking
- Company laptop and phone
- Genuine progression opportunity into a leadership role
The Opportunity
Are you an experienced planner, scheduler or service coordinator looking for an opportunity to take ownership of a growing national service function?
We're supporting an ambitious and growing business in the search for a Service Planning Manager to lead the planning and coordination of maintenance activities across a nationwide customer base.
This is far more than a scheduling role. You'll become the central point of contact for engineers, customers and internal stakeholders, ensuring maintenance programmes are delivered efficiently, emergency call-outs are managed effectively and service standards remain exceptionally high.
With significant growth planned, this role offers the opportunity to shape processes, improve service delivery and develop into a wider leadership position over time.
The Role
As Service Planning Manager, you will take ownership of the maintenance planning function, ensuring engineers, resources and customer commitments are coordinated effectively.
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Key responsibilities include:
- Planning and scheduling annual maintenance programmes across 450+ customer sites
- Coordinating engineer workloads, travel and site visits
- Managing reactive maintenance and emergency call-outs
- Owning and developing the service scheduling system
- Leading weekly planning meetings with field engineers
- Monitoring service tickets and ensuring timely resolution
- Managing customer communication and maintenance reporting
- Coordinating installation handovers and follow-up inspections
- Working closely with purchasing and operations teams to maintain stock levels
- Supporting holiday planning and resource allocation across the engineering team
- Driving a proactive approach to service delivery and maintenance planning
About You
We're keen to speak with candidates who have experience in planning, scheduling or coordinating field-based teams.
You may currently be working as a:
- Service Planning Manager
- Senior Service Planner
- Maintenance Planner
- Field Service Coordinator
- Engineering Scheduler
- Logistics Coordinator
- Operations Planner
- Service Delivery Coordinator
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You'll ideally possess:
- Proven experience in a planning, scheduling or coordination role
- Experience supporting field-based engineers or service teams
- Strong organisational and prioritisation skills
- Excellent stakeholder and customer management abilities
- Confidence using scheduling, ERP or service management systems
- A proactive approach with a strong focus on continuous improvement
- High attention to detail and strong administrative skills
Experience within engineering, maintenance, utilities, facilities management, logistics or field service environments would be highly advantageous.
Why Apply?
This is a unique opportunity to join a growing business where you can genuinely make an impact. You'll have the autonomy to improve systems and processes, influence the future direction of the service function and play a key role in supporting ambitious growth plans.
If you're a highly organised planning professional who enjoys coordinating people, improving processes and delivering exceptional service, we'd love to hear from you.
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