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Service Quality Manager
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Job Opportunity: Service Quality Manager
An incredible new job opportunity has arisen for a dedicated Service Quality Manager to support a range of care services, including residential, nursing, homecare, and specialist services. Covering Weymouth, Bournemouth, and Milford on Sea with occasional requirements further based on company needs.
This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care.
To be considered for this position, you must have experience of working across residential, nursing, homecare, or specialist services. Experience in a quality, compliance, auditing, or senior operational role would be advantageous.
Key Responsibilities
- Completing quality, compliance, and service audits and identifying areas requiring improvement
- Reviewing care documentation, governance systems, and evidence of regulatory compliance
- Supporting services to develop and complete robust action plans following audits, inspections, or identified concerns
- Working alongside managers to embed improvements rather than simply identifying what needs to change
- Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing
- Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity
- Identifying emerging risks, themes, and trends and ensuring these are appropriately escalated
- Providing practical advice, coaching, and guidance to managers and teams
- Following up improvements to ensure changes have been embedded and sustained
- Promoting a positive culture of learning, accountability, and continuous improvement
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Preferred Skills and Experience
- Proven experience in a quality, compliance, auditing, or senior operational role within adult social care
- A strong working knowledge of CQC regulations and the regulatory framework
- Experience of auditing care services and developing and monitoring improvement plans
- The confidence to identify poor practice, challenge appropriately, and support managers to make improvements
- The ability to review information critically, identify risk, and distinguish between isolated issues and wider systemic concerns
- Strong written skills and the ability to produce clear, evidence-based reports
- Excellent communication and relationship-building skills
- The ability to manage your own workload and prioritize effectively across several services
- A practical, solutions-focused approach and a genuine commitment to improving outcomes for people receiving care
- The ability to travel regularly between services
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Benefits
The successful Service Quality Manager will receive an excellent salary of GBP55,000 per annum DOE. This exciting position is a permanent full-time role working 40 hours a week on days from 9am-5pm. In return for your hard work and commitment, you will receive the following generous benefits:
- Monthly Car Allowance
- Comprehensive induction and training programme
- Opportunities for career development and progression
- Employee Assistance Programme
- Blue Light Card Scheme
- Loyalty Bonus
- Full DBS disclosure paid for
- Excellent performance-related bonus
- 25 days annual leave plus bank holidays entitlement
- Company Pension Scheme
- Employee Wellness Health Assured Benefit Program
- Employee Benefits and Discount Scheme
Application
For this fantastic job role, please call on 638 or send your CV.
Reference ID: 7390
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