GEA Group
Service Sales Manager - National Coverage
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GEA
GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.
Responsibilities / Tasks
As a national Service Sales Manager, you will leverage your refrigeration systems expertise to manage and grow key customer accounts across the UK, identify new business opportunities, and deliver technical service solutions that enhance customer satisfaction and drive sustainable revenue growth.
- Account Management & Growth: Manage nominated key accounts, maintaining existing business while identifying opportunities for growth and service expansion.
- Revenue Growth: Explore new markets, partnerships, and service project opportunities to drive revenue.
- Customer Satisfaction: Build and nurture strong client relationships, ensuring customer needs are met or exceeded while aligning with organisational policies.
- Technical Solutions: Prepare and deliver technical solutions and proposals, particularly for industrial refrigeration systems.
- Service Projects: Develop quotations and oversee service opportunities that enhance customer value.
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Key Competencies
- Drive for Results: Consistently achieve goals and push for successful outcomes.
- Customer Focus: Prioritise customer needs, exceed expectations, and build long-term relationships.
- Strategic Agility: Anticipate market trends, create actionable strategies, and align decisions with organisational goals.
- Trust & Integrity: Demonstrate reliability, responsibility, and a high level of professionalism.
- Motivating Others: Create a positive work climate, engage team members, and share ownership of success.
- Business Acumen: Understand market dynamics, develop innovative solutions, and inspire organisational growth.
- Technical Knowledge: Apply expertise in refrigeration systems, problem-solving, and technical proposals.
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Profile And Qualifications
- Minimum Level 3 in Industrial Refrigeration & air conditioning.
- Strong understanding of refrigeration fundamentals, service, and maintenance of industrial refrigeration systems.
- Experience in:
- Industrial & Commercial refrigeration systems, design, and application
- Ammonia pump systems and Ammonia/Glycol systems
- Solution-based technical proposals
- Energy efficiency improvements
- Proficiency in Microsoft Office Suite.
- Strong analytical and problem-solving abilities.
- Excellent communication skills (oral and written).
- Effective planning, negotiation, and networking skills.
- Self-confidence, people management skills, and a professional, approachable demeanour.
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