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Service Support Assistant
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Sandwell Childrens Trust
At Sandwell Children’s Trust we strive for excellence to improve the lives of children. Our ‘Sandwell Deal’, brings together our new improved offering that make Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff.
What we can offer you:-
- Generous annual leave of up to 28 days, plus 5 additional days for long service recognition.
- Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
- You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
- We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
- Flexible working patterns that suit you and all of our roles have well-defined career progression.
Hours - 37 per week
Fixed term contract until August 2027 - Hybrid working
A vacancy has arisen for a Service Support Assistant. The role is to support front line practitioners with all aspects of administration and includes call handling, message taking, support with booking and minuting of meetings.
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We are looking for exceptional candidates who are passionate, committed and dedicated to improving the lives of children and young people.
The successful candidate must be IT literate, have good communication and telephone skills, good organisational skills and the ability to prioritise their own workload. Also be able to work independently and as part of a team.
Admin tasks will include:
- Setting up Family meetings.
- Completing finance tasks – such as ordering items for the practitioner/or the family.
- Ensuring accuracy and consistency of information.
- Updating Children's Social Care systems.
- Taking and producing of accurate minutes.
- Maintaining files and record systems including scanning and uploading of documents.
- Ensuring that tasks allocated are completed accurately and within allocated timescale.
What you need to be successful in this role:
- Be able to demonstrate previous experience of working in a business admin role.
- Will hold NVQ Level 1 in Business Administration or equivalent.
- Experience of using Microsoft Office packages.
- Experience of finance and procurement would be an advantage.
- Have excellent written and verbal communication skills and good attention to detail.
- Have the ability to plan & organise diaries.
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So, if you think your future could lie with Sandwell Children’s Trust, then we’d love to hear from you.
How to apply:-
To be considered for this role, please submit your up-to-date CV together with a supporting statement of no more than 1,000 words demonstrating how your skills, knowledge and experience meet the requirements of the role. Your supporting statement should address the essential criteria outlined in the person specification, providing relevant examples where possible. In order to comply with safer recruitment standards your CV should include a complete employment history, with any gaps clearly explained.
Please submit your application to recruitment_childrenstrust@sandwell.gov.uk
Closing date: midnight on Monday 21 September 2026
Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.
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