So Clean Commercial Services Ltd - Greater London, Kent and South East
Service Support Coordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
The Service Support Coordinator is responsible for supporting the successful delivery of commercial cleaning services across a portfolio of contracts. Acting as a key link between clients, operational teams, and management, the role ensures service requests are managed efficiently, customer expectations are met, and operational and administrative processes run smoothly.
The successful candidate will oversee service delivery administration, support Area Managers with client communications, assist with coordinating reactive works, and support continuous improvement initiatives to ensure the highest standards of customer satisfaction and operational excellence.
Key Responsibilities
Service Delivery Support
- Act as a point of contact
- Support Area Managers with client enquiries, service requests, and issues
- Log, monitor, and manage reactive and planned service requests from receipt through to completion
- Liaise with Area Managers and Supervisors to track the progress of tickets raised and ensure successful completion
- Escalate service delivery issues and risks to management where required
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Client Relationship Management
- Respond promptly and professionally to customer enquiries, complaints, and requests
- Provide regular updates to Area Managers and clients regarding service delivery and job status
Contract Administration
- Maintain accurate records of contracts, customer information, service requests, and correspondence
- Raise and manage work orders through company systems
- Support the administration of contract renewals, variations, and additional works
- Ensure all contractual documentation is accurately maintained and readily accessible
- Assist with invoicing support and the administration of chargeable works
Reporting and Performance Monitoring
- Track open and completed works and ensure records remain up to date
- Identify recurring issues and trends and escalate recommendations for improvement
General Administration
- Maintain electronic filing systems and operational databases
- Prepare professional correspondence, reports, meeting minutes, and presentations
- Support the wider operations team with administrative and coordination tasks
- Contribute to projects aimed at improving efficiency, customer service, and operational performance
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills and Experience
Essential
- Excellent organisational and prioritisation skills
- Strong customer service and relationship management abilities
- Excellent verbal and written communication skills
- High level of accuracy and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Strong IT skills, including Microsoft Outlook, Word, Excel, Teams, and CRM systems
- Ability to work independently and collaboratively within a team
Why Join Us?
As a Service Support Coordinator you will play a key role in ensuring our clients receive consistently high standards of service. This is an excellent opportunity to join a growing commercial cleaning business where you can contribute to operational success, build strong client relationships, and support the delivery of exceptional cleaning services.
Benefits
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Work Location
In person
Salary
£35,000 per annum
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London