Mitie Cleaning & Hygiene Services
Service Support Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Support Manager
Hours: 40hrs per week | Mon – Fri
Location: Reading
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an organised and proactive Support Manager to deliver excellent service standards across our Cleaning & Environmental Services contracts, ensuring SLA requirements, cleaning specifications and compliance procedures are consistently met.
Role Responsibilities
- Build and maintain strong working relationships with contract clients, providing a professional and responsive service.
- Visit multiple sites to complete audit inspections and monitor performance against SLAs and agreed cleaning specifications.
- Manage day-to-day employee performance and ensure all Health & Safety requirements are followed.
- Oversee service delivery across multiple contracts in line with company policies and procedures.
- Ensure full compliance with HR, QHSE, Right to Work, vetting and wider compliance requirements.
Required Qualifications
- Strong people management experience, with the ability to support and manage employees across multiple locations.
- Confident communication and proven customer or client service experience.
- Excellent organisational and time-management skills, with the ability to manage competing priorities.
- Good IT literacy, particularly across Microsoft Office applications.
- A full, clean UK driving licence is essential, with a company car provided; an IOSH Health & Safety qualification is desirable.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What's in it for you?
- A market-leading benefits offering designed to suit your lifestyle.
- A company car to support travel across multiple contract locations.
- The opportunity to build a career within Mitie Cleaning & Environmental Services.
Benefits
- Virtual GP on hand for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform.
- Cycle-to-work scheme.
- Life cover of up to four times your salary.
- Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
- Recognition through Mitie Stars with cash prizes and a chance to win £10,000.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Training and Development
We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusion and Accessibility
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Dan Dyke at Dan.dyke@mitie.com.
About Mitie
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London