Genus PLC
Service Team Manager
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Role Overview
Make an impact through people, service, and operational excellence.
We are looking for an experienced people manager with a strong understanding of agriculture and bovine genetics to lead and develop our specialist service team.
This is a varied, field-based leadership role where you will combine people management, coaching, and operational delivery.
You will help your team provide an excellent service to customers while maintaining high standards of safety, compliance, and performance.
You will work collaboratively with colleagues across the business, support continuous improvement, and play an important role in strengthening the integration and efficiency of our service offering.
If you enjoy developing people, solving operational challenges, and making a visible difference to customers and colleagues, this could be an excellent next step in your career.
Salary from £39,500 - salary offered will be dependent on experience
Location - you will need to be located in the North Wales/Welshpool area
You Will
Reporting directly to the Regional Business Manager, you will support the operational delivery and people management of Service to ensure compliance and consistency across the Service function.
Key responsibilities
Service Management and Performance
- Provide direct line management to specialist team members, including setting clear objectives, facilitating training, and managing their development.
- Supporting employees returning to work from periods of absence with return-to-work interviews to support employee wellbeing.
- Overall people line management of direct reports.
Field Support and Coaching
- Regularly ride out with Specialists based on individual needs, providing hands-on technical guidance, ensuring service excellence, and following up with constructive feedback and coaching.
Enhance Service Integration and Efficiency
- Work with RBM to enhance Service efficiency, ensuring we improve service recovery and utilize service with the most profitable customers and prospects.
- Work closely with RBMs and SBAs to execute service pricing strategy, including the implementation of insemination agreements, RMS contracts.
- Support with maximizing flask revenue.
Farm Risk Assessments
- Conduct thorough farm risk assessments in line with H&S goals, to ensure safety standards are met and regulatory compliance is maintained, supporting a safe working environment for all team members.
Stores and Stock
- Manage local stores and stock levels, ensure accurate stock records, timely replenishment of supplies, and regular stock audits.
- Ensure local stores are maintained and safe and in line with H&S requirements.
New Employee Onboarding
- Oversee onboarding and ongoing support of new team members, ensuring they are fully equipped to deliver high-quality service in their Specialist roles and take accountability for compliance goals and expectations.
- This includes CRM, fertility reviews, performance management, training, ride outs, compliance, Lightfoot, H&S, and flask capacity reporting.
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Promote a Culture of Safety
- Take ownership for ensuring that the Company’s and legal Health and Safety regulations are complied with at all times.
- Ensuring that the goals are clearly communicated and implemented across specialist teams, reviewed regularly, progress tracked, and remedial actions identified and addressed.
DIY and Specialist Support
- Work alongside technical service staff to identify and correct specialist underperformance conception rates, develop our DIY training offering, and support customers.
Cross-Functional Collaboration
- Work closely with Operations Hub Team, Sales Team, and the TAG Team to conduct in-depth service reviews for customers.
- Highlight RMS (Reproductive Management System) successes, demonstrate value, and identify opportunities to enhance service delivery.
- Produce reports for DIY customers alongside SBAs as required in line with growing semen volume.
Advocacy and Change Leadership
- Leads by example through consistent, values-driven behavior, acting as a visible advocate for positive change and fostering a culture of accountability and improvement.
Flask Cover
- Emergency flask cover as and when required. This represents approximately 5% of the position.
Requirements
Essential experience and skills
- Previous experience dealing with shift patterns and rotas
- Experience building and maintaining relationships across different areas of a business
- Knowledge of bovine genetics and agriculture
- Excellent verbal and written communication skills
- People management skills
- Strong interpersonal skills, with the ability to build rapport quickly
- Effective time management and the ability to manage a busy schedule
- Ability to work independently and use your own initiative
- Proficiency in Microsoft Office
Education and qualifications
- A relevant qualification in agriculture, animal science, or a related discipline is desirable
- Equivalent practical experience will also be considered
- A full UK driving license is required
- The role requires travel within the UK
Business Overview
ABS - is the world-leading provider of bovine genetics, reproductive services, technologies, and udder care products. Marketed in more than 70 countries, ABS has been at the forefront of animal genetics and technology since its founding in 1941. We are uniquely positioned as a global player with a dedicated R&D function and an international distribution network.
We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock to increase the profitability of our customers who are some of the world’s biggest farmers and food producers.
IntelliGen Technologies is the technology within ABS that develops sexed bovine genetics that helps customers maximize their profitability and reach their end goals in a fast and efficient manner.
We were born to challenge standards. Since the beginning, innovation has been part of our DNA. From co-development of the first semen tank to the recent ground-breaking launch of our innovative Sexcel® sexed genetics product, we have made our mark in the bovine genetics industry.
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Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.
Our Values
- Collaborate as One Team
- Create Value for Customers
- Innovate with Purpose
- Never stop improving
- DEI
Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness, and fairness for all. Whatever your background, your role, or your area of work, you will have the chance to thrive in an environment that inspires, challenges, and supports you to succeed.
Tackling climate change:
- Monitor and identify goals for the reduction of our GHG emissions from our own operations.
- Drive porcine and bovine genetic improvements which support productivity gains and improve feed efficiency, enabling a reduction in the production of greenhouse gas (GHG) emissions per unit of milk or meat produced.
- Identify facility and other opportunities for reductions in GHG emissions, consistent with our goals.
- Partner and advocate for policies that advance positive climate goals and identified United Nations Sustainable Development Goals (SDGs).
Benefits Overview
- Performance-related bonus
- 25 days holidays + Bank Holidays
- Company Vehicle
- Pension
- Health Cash back scheme
- Employee Assistance Program
- Employee share plan
- Flexible Working Policy (Where appropriate/practicable)
- Enhanced maternity leave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP
- Comprehensive L&D program including career development programs, access to Genus University, and Mango (languages)
Equal Employment Opportunities
Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
Recruitment Fraud Warning
Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com.
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