National Trust
Service Team Member
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Summary
We’re looking for a Service Team Member to join us at Barrington Court to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.
Salary: £5,425.88 pro rata (FTE £25,837.50 per annum)
Contract: Permanent
Hours/ working pattern: 409.50 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the
Interview date: Thursday 17th September 2026
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Senior Visitor Experience Officer, you’ll be part of a team of three Service Team Members working on a flexible rota basis.
Barrington Court was the first large mansion acquired by the National Trust in 1907. In the 1920s it was restored by Colonel Lyle who created a productive model estate and Grade II gardens influenced by Gertrude Jekyll include the walled Kitchen, White, Rose, Iris and Lily gardens, the gardens include orchards, arboretum and a moat. Barrington Court has a really friendly atmosphere, making it a great place to work.
At the heart of the property is a Grade 1 listed Tudor mansion which is closed for a restoration project, and a Grade 2 listed mansion and farm buildings that are open to the public. Barrington Court welcomes over 90,000 visitors between February to December. For more information please visit Barrington Court | Somerset | National Trust
What you'll be doing
The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across different visitor areas and sites, helping us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include:
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- Welcoming visitors
- Restocking shelves in the shop
- Clearing tables in the café
- Helping to set up and run activities and trails
- Answering questions to help people get the most out of their visit
Who we're looking for
We’d love to hear from you if you’re:
- Focused on giving great service to everyone you meet
- Confident speaking with visitors and solving problems
- A team player, but also happy to work on your own initiative
- Well-organised, adaptable, and flexible to work across different sites
- Willing to learn new skills and work towards shared goals
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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National Trust place
Barrington Court, Barrington, Ilminster, TA19 0NQ
Documents
[Service Team Member - Career Level A2.pdf](Service Team Member - Career Level A2.pdf)
Requirements
- Compliance. Eligibility to Work in the UK
Additional information
Closing Date: 6th September 2026
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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