Ernest Doe & Sons Ltd
Service Technician
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Are you an experienced Service Technician looking for a varied field-based role with a long-established, respected agricultural machinery business?
We are looking for two skilled and motivated Service Technicians to join our friendly and experienced team at our Marlesford branch in Suffolk.
Role Purpose:
Working directly with the Service Manager, you will play a key role in keeping our customers’ machinery operating at its best. This is a hands-on, customer-facing position where no two days are the same, giving you the opportunity to work on a wide range of agricultural and industrial equipment, diagnose faults, complete repairs and servicing at customer sites, and take pride in delivering a high-quality service that our customers can rely on.
Experience:
- Experienced, Mobile Field Service Engineer with a proven track record working on modern agricultural machinery.
- Strong diagnostic and troubleshooting skills, with the ability to use diagnostic tools and software to accurately identify faults and complete repairs first time.
- Experience repairing, servicing and maintaining agricultural or industrial machinery, including work on customer sites.
- Confident troubleshooting modern electrical and hydraulic systems, diesel engines and fault code data.
- Able to identify and replace faulty parts and components in line with manufacturer specifications.
- Excellent reporting and IT skills, with the ability to complete and submit accurate digital documentation on time.
- Good communication skills, with the ability to liaise with the Service Manager, Service Advisors, customers and suppliers regarding repair progress, maintenance requirements and any delays or issues.
- Ability to work under pressure, think on your feet and resolve issues using sound judgement and initiative.
- Committed to maintaining high standards of workmanship, housekeeping and company vehicle care.
- Ability to follow health and safety procedures, use appropriate PPE and promote safe working practices at all times.
- Previous experience working within an OEM dealership would be advantageous.
- Full UK driving licence.
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- Start Date: Immediate, but subject to candidate notice period.
- Location: Marlesford, Suffolk, IP13 0AG
- Hours: 39hrs per week - 8am to 5pm, Monday to Thursday, 8am to 4pm Friday (1-hr unpaid lunch) Overtime paid at time and a half on completion of 39 hours.
- Contract: Permanent, full-time, hourly paid
- Salary: Competitive, depending on experience plus company van and company mobile phone
- Benefits: 32 days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
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