Service Technician Apprenticeship - Purser & Luxford Citroen St Ives

This apprenticeship offers a unique opportunity to learn the skills and knowledge necessary to become a proficient service technician in the automotive industry. Under the guidance of experienced technicians, the apprentice will gain hands-on experience, technical expertise, and a deep understanding of Stellantis products and services. Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Requirements

• GCSE in English (Grade 4 essential)
• GCSE in Maths (Grade 4 essential)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Responsibilities

• Assist senior technicians in diagnosing, troubleshooting, and repairing various mechanical and electrical systems
• Learn to perform routine maintenance tasks, including inspections, lubrication, and adjustments
• Participate in equipment installations and upgrades under supervision
• Develop proficiency in using diagnostic tools and equipment to identify issues accurately
• Collaborate with team members to ensure timely completion of service requests and projects
• Follow safety protocols and guidelines to maintain a safe working environment
• Document service activities, including work performed, parts used, and customer interactions
• Attend training sessions and workshops to enhance technical skills and product knowledge
• Communicate effectively with customers to address inquiries, explain service procedures, and provide recommendations
• Assist with inventory management, including tracking parts and supplies used during service operations
• Contribute to the maintenance of a safe and efficient workshop. Segregate waste for disposal or recycling. Comply with industry environmental legislation.
• Demonstrate due regard for own safety and that of others in the workshop and minimise risk of injury and vehicle damage.
• Carry out fundamental tasks associated with removal and replacement procedures on a vehicle.
• Obtain diagnostic and repair information.
• Interpret diagnostic information and use electrical wiring diagrams to determine system serviceability.
• Use a range of diagnostic equipment.
• Follow recognised diagnostic procedures, logical diagnostic sequence and apply advanced diagnostic principles and problem-solving techniques to establish faults.
• Report faults using company procedures and recommend suitable further actions.
• Follow recognised repair procedures to complete a wide range of repairs including those which involve complex procedures, or in depth knowledge.
• Test the function of repaired and fitted components.
• Adhere to business processes and complete documentation following workplace procedures.
• Use ICT to create emails, word-process documents and carry out web based searches.
• Complete a range of services and inspect and prepare a vehicle to the required quality standard for handover to the customer.